의료기관 핵심역량과 경영성과의 구조적 인과관계 분석 : 의료서비스 지향성과 내부고객 지향성

키워드

참고문헌 (57)

1. Anderson, "The antecedents and consequences of customer satisfaction for firms", Marketing Science, 12(2), pp.125~143 (1993)
2. Beard, D., "Corporate-level strategy, business-level strategy, and firm performance", Academy of Management Journal, pp.663~688 (1981)
3. Bagozzi, R. P., "On the Evaluation of Structural Equation Models", Journal of Academy of Marketing Science, 16(1), pp.74~94 (1988)
4. Barney J. B., "Looking inside for competitive advantage", Academy of Management Executive, 9(4), pp.49~61 (1995)
5. Berry, L. L., "Improving service quality in America: lessons learned", Academy of Management Executive, 8, pp.32~45 (1994)
6. Challagalla, G. N., "Dimensions and Types of Supervisory Control : Effects on Sales-person Performance and Satisfaction", Journal of Marketing, 60(1), pp.89~105 (1996)
7. Choe, R. G., "A Comparative Study on the Performance Difference between Strategy Group and Competence Group", Korean Strategic Marketing Association, 10(1), pp.51~72 (2001)
8. Deshpandé, R., "Corporate Culture, Customer Orientation, and Informativeness in Japanese Firms: a Quadrad Analysis", ~ (1993)
9. Dess, G. G., "Measuring Organizational Performance in the Absence of Objective Measures : The Case of the Privately-Held Firm and Conglomerate Business Unit", Strategic Management Journal, 5(3), pp.265~273 (1984)
10. Dubinsky, "Are Industrial alespeople Buyer Oriented?", Journal of Purchasing and Material Management, (Fall), pp.12~19 (1981)
11. Ellis, P. D., "Market orientation and marketing practice in a developing economy", European Journal of Marketing, 39(5), pp.629~645 (2005)
12. Fornell, C., "A National Customer Satisfaction Barometer : The Swedish Experience", Journal of Marketing, 56(1), pp.1~22 (1992)
13. Fornell, C., "Evaluating structural equation models with unobservable variables and measurement error", Journal of Marketing Research, 18(1), pp.39~50 (1981)
14. Govindarajan, "Business Unit Strategy, Managerial Characteristics, and Business Unit Effectiveness at Strategy Implementation", Academy of Management Journal (with Anil K.Gupta), 27(1), pp.25~41 (1984)
15. Grant, R. M., "The Resource Based Theory of Competitive Advantage : Implications for Strategy", California Management Review, 33(3), pp.114~135 (1991)
16. Gupta, A. K., "SBU Strategies Corporate-SBU Relations and SBU Effectiveness in Strategy Implementation", Academy of Management Journal, 30(3), pp.477~500 (1987)
17. Hair, Jr., J.F., "Multivariate data analysis" (2006), Pearson-Prentice Hall
18. Hansen, G. S, "Determinants of firm performance: an integration of economic and organizational factors", 박사, pp.1989
19. Hartline, M., "The Management of Customer-Contact Service Employees : An Empirical Investigation", Journal of Marketing, 60(10), pp.52~70 (1996)
20. Hauser, R. M., "Education, Occupation, and Earnings in the Long Run: Men and Women from Adolescence to Midlife", Paper presented at the 1994 Meetings of the American Sociological Associatio (1994), University of Wisconsin-Madison
21. Heskett, J. L., "Putting the Service-Profit Chain to Work", Harvard Business Review (March-April), 72(2), pp.164~174 (1994)
22. Hitt M. A., "Corporate Distinctive Competence and Performance : Effects of Perceived Environmental Uncertainty, Size and Technology", Decision Sciences, 15(3), pp.324~326 (1984)
23. Hitt, M. A., "Corporate Distinctive Competence and Performance : Competence, Diversification Strategy, Corporate Structure and Performance", Journal of Management Studies, 23(4), pp.401~416 (1986)
24. Hoffman, Douglas K., "Creating Customer-Oriented Employees : The Case in Home Health Care", Journal of Human Capacity Management, 11(2), pp.24~32 (1991)
25. Hogan, R., "How to measure service orientation", Journal of Applied Psychology, 69, pp.167~173 (1984)
26. Jang, J. S., "A study on the Effects of Competencies: Focusing on the Mediating Effect of Service", 박사, pp.2011
27. Kang. D. S., "A study on the effects of service orientation to business performance in medical service organizations", 박사, pp.2005
28. Kennedy, K. N., "Implementing a Customer Orientation : Extension of Theory and Application", Journal of Marketing, 67(11), pp.67~81 (2003)
29. Kim, B. J., "The influence of strategic adaptability to market dynamism on performance in Korean consumer packaged goods markets", 박사, pp.1990
30. Kim, G. S., "AMOS structural equation model" (2001), KoRyeojeongbosaneop Press
31. 김재원, "항공사의 시장지향성, 통합적 마케팅 커뮤니케이션그리고 경영성과와의 영향관계", 관광연구, 21(2), pp.41~58 (2006), 대한관광경영학회
32. 구본기, "여행사의 경쟁우위전략이 경영성과에 미치는 영향 연구", 관광학연구, 31(4), pp.97~118 (2007), 한국관광학회
33. Kordupleski, A. J., "Why improving quality doesn't improve quality (or whatever happened to marketing?)", California Management Review, (Spring), pp.82~95 (1993)
34. "Hospital Accounting Standards System" (2013)[URL]
35. Lytle, R, S, P, "SERV*OR : A Mangerial Measure of Organizational Service-Orientation", Journal of Retailing, 74(4), pp.455~489 (1998)
36. Mahoney J. T., "The management of resources and the resource of management", Journal of Business Research, 33, pp.91~101 (1995)
37. Narver, J. C., "The Effect of a Market Orientation on Business Profitability", Journal of Marketing, 54, pp.20~35 (1990)
38. Nelson. C., "Cultural studies", pp.1~16 (1992), outledge
39. Nunnally, J. C., "Psychometric theory" (1978), McGraw-Hill
40. The Effect of Hotel Employee's Customer Orientation on Rapport and Relationship Quality, "Park, J. H.", Kyonggi University, ~ (2012)
41. Porter, M. E., "Competitive Advantage: Creating and Sustaining Superior Performance" (1985), Free Press
42. Powell, t., "Organizational alignment as competitive advantage", Strategic Management Journal, 13, pp.119~134 (1992)
43. Prahalad, C. K, "The Core Competence of the Corporation", Harvard Business Review, pp.79~91 (1990)
44. Rust, R. T., "Customer Satisfaction, Customer Retention, and Market Share", Journal of Retarding, 69(Summer), pp.145~156 (1993)
45. Shortell, S. M., "Classifying Health Networks and Systems: Managerial and Policy Implications", Health Care Management Review, 25(4), pp.9~17 (2000)
46. Saxe, R, "The SOCO Scale : A measure of the customer orientation of salespeople", Journal of Marketing Research, 19(3), pp.343~351 (1982)
47. Schneider, B., "Creating a Climate and Culture for Sustainable Organizational Change", Organizational Dynamics, 24(4), pp.7~19 (1996)
48. Schneider, B., "Employee and customer perceptions of service in banks", Administrative Science Quarterly, 25, pp.252~267 (1980)
49. Seo, G. W., "A Study on the Effects of Service Orientation to Business Performance in Medical Service Organizations : Focus on the General Specialty Medical Treatment Institutions", 박사, pp.2007
50. 신열, "지방공사 의료원 종사자의 보수와 경영성과의 연계성 분석", 지방행정연구, 19(1), pp.187~216 (2005), 한국지방행정연구원
51. Snow, C. C., "Strategy Distinctive Competencies, and Organizational Performance", Administrative Science Quarterly, 25, pp.317~335 (1980)
52. Son, E. H., "The Impact of Co-alignment between Core Competence & Competitive Strategy on the Performance in the Hotel Industry", 박사, pp.2007
53. Steers, R. M., "Problems in the Measurement of Organizational Effectiveness", Administrative Science Quarterly, 20(4), pp.546~558 (1975)
54. Suh, C. J., "The Effects of Organizational Service - orientation on Business Performance", Korean Society for Quality Management, 28(4), pp.161~183 (2000)
55. Suh, J. S., "The Emprical Study on Success Factors for Quality Management", Journal of the Korean Production and Operations Management Society, 9(1), pp.29~56 (1998)
56. Venkatraman, N., "Measurement of business performance in strategy research : a comparison of approaches", Academy of Management Review, 11(4), pp.801~814 (1986)
57. Won, Y. I., "Influences of Service Orientation of Medical Centers on Employee Orientation and Business Performance", 박사, pp.2014

관련 논문AI추천