폴디(PolD): 디자인씽킹 기반 온라인 정책디자인 툴 개발

Abstract

As the paradigm of policy development has recently changed from a provider-centered policy perspective to a consumer-centered one, public service design methodology is actively used in policy design. Such design in the area of public service proceeds from discovering policy agendas to deriving policy ideas through co-creation workshops between consumers and suppliers. However, policy design workshops were conducted offline in the majority of cases, which results in difficulties in terms of reflecting the opinions of various policy consumers, as the pool of participants is limited due to the presence of physical and entry barriers. Accordingly, this study proceeded with the development of a policy design workshop tool in an online environment. Through in-depth interviews with stakeholders and affinity diagrams, essential functions of policy design framework design and online policy design tools were defined and prototyped. the final online policy design tool ‘PolD’ was developed through three prototyping tests. The results of this analysis shows that the PolD will overcome the temporal and spatial barriers of participation in policy design workshops. The practical significance of this study is crucial as it enables the creation efficient policy design workshops in the case of policy practitioners and facilitators.