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상사의 비인격적 감독이 부하의 직장 내 일탈행동에 미치는 영향

Impact of Abusive Supervision on Deviant Behavior of Employees in the Workplace

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주제분류심리과학

초록

본 논문에서는 상사의 비인격적 감독이 부하의 행동적 측면에서 직장 내 일탈행동에 미치는 영향을 실증적으로 검증함으로써 개인뿐만 아니라 조직에 미치는 부정적 결과를 살펴보았다. 부하의 일탈행동을 조직에 대한 일탈행동과 상사에 대한 일탈행동으로 구분하여 상사의 비인격적 감독이 이 행동에 어떠한 영향을 미치는가를 밝히고자 하였다. 또한 비인격적 감독과 부하의 일탈행동의 관계를 조절할 수 있는 변인으로 부하의 개인적 특성인 자기존중감과 부하의 심리적 임파워먼트를 파악하고 어떠한 조절효과를 나타내는가를 분석하고자 하였다. 본 연구의 실증분석을 위해 40여개 기업조직 구성원 271명을 대상으로 설문조사를 실시하여 자료를 수집하여 분석한 결과, 상사의 비인격적 감독이 부하의 직장 내 일탈행동에 영향을 미친다는 연구결과를 확인하였다. 본 연구결과 첫째, 비인격적 감독이 가해자인 상사에 대한 부하의 일탈행동 뿐 아니라 조직에 대한 일탈행동을 증가시키는 것을 확인할 수 있었다. 둘째, 비인격적 감독과 부하의 조직에 대한 일탈행동 간의 관계에서 부하의 자기 존중감의 조절효과는 확인되지 않았지만, 비인격적 감독과 부하의 상사에 대한 일탈행동 간의 관계에서 부하의 자기 존중감의 조절효과가 유의하게 나타났다. 셋째, 부하의 심리적 임파워먼트가 비인격적 감독과 부하의 직장 내 일탈행동 간의 관계에서 조절효과를 나타내는 것으로 밝혀졌다. 즉 부하의 자기 존중감과 심리적 임파워먼트가 높을 경우 비인격적 감독과 부하의 직장 내 일탈행동 간의 정적 관계가 약화되는 것으로 나타났다. 마지막으로 연구결과를 토대로 본 연구의 시사점, 제한점 및 향후 연구과제에 대해 논의하였다.

Abstract

In this thesis, the effects of abusive supervisors on employee behavior, especially deviant behavior in the workplace, are empirically verified. The aim is to determine the negative effects on both individuals and organizations. Deviant behavior in the workplace was divided into organizational deviance and supervisor -directed deviance in order to determine the effects of abusive supervision in the respective areas. In addition, regarding variables that moderate the relationship between abusive supervision and deviant behavior, the individual characteristic of self-esteem and the status of psychological empowerment of employees are studied in order to analyze their moderating effects. For the empirical analysis, 271 employees from 40 corporations were surveyed, and from the analysis of the collected data, the effects of abusive supervision on deviant behavior of employees in the workplace were confirmed. The results were as follows; firstly; abusive supervision increases not only deviant behavior towards supervisors but also towards the organization Secondly, moderating effects of self-esteem were unverified in the relationship between the deviant behavior of employees towards their supervisors and organizations; however, moderating effects of self-esteem seemed significant in the relationship between abusive supervision and deviant behavior of employees Thirdly, it was determined that psychological empowerment has a moderating effect in the relationship between abusive supervision and deviant behavior of employees in the workplace.

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