본문 바로가기
KERD
논문KCI 등재

결정권한의 이중적 효과: 일-가정 갈등과 직무탈진 간 관계

The Contradictory Effect of Decision Authority: The Relationship between Work-Family Conflict and Job Burnout

0

조회

0

다운로드

1

인용

0

참고문헌

키워드

주제분류심리과학

초록

본 연구는 직무통제가 자원으로 기능하지 못하거나 오히려 해로울 때도 있다는 본질적 특성에 기반하여(Spector, 1998), 일-가정 갈등과 직무탈진 간 관계에서 결정권한의 역완충 효과를 조사함으로써 직무통제의 이중적 측면을 확인하고자 하였다. 추가로, 매칭가설에 근거하여(Amstad et al., 2011), 일-가정 갈등의 방향에 따라서 직무탈진에 대한 일-가정 갈등의 주효과와 결정권한과의 상호작용 효과가 달라지는지 확인하고자 하였다. 이를 위해서 국내 공공기관이나 민간 기업에 근무하는 만 19세 이상의 전일제 근로자를 대상으로 설문조사를 시행하였고, 총 470명의 응답을 통계분석에 사용하였다. 분석 결과, 결정권한이 높을수록 일-가정 갈등과 직무탈진의 정적 관계가 더 강해지는 역완충 효과가 나타났다. 또한, 가정이 일을 방해하는 경우보다 일이 가정을 방해하는 경우에 직무탈진이 더 높았으며 결정권한의 조절효과도 더 강했다. 이 결과에 근거해서 연구의 학문적 및 실무적 함의를 제시했으며, 연구가 가지고 있는 한계점과 후속연구를 위한 방안을 제안하였다.

Abstract

Based on the intrinsic nature of job control (Spector, 1998), this study attempted to investigate the contradictory function of decision authority by showing the reverse buffering effect of decision authority in the relationship between work-family conflict and job burnout. In addition, built upon the matching hypothesis (Amstad et al., 2011), we examined whether the main and the interactional effects of decision authority would vary depending on the direction of work-family conflict in explaining burnout. Participants were 470 full-time employees in South Korea who were working in public sectors or private companies. The results showed that decision authority exacerbated the relationship between work-family conflict and burnout. Also, the relationship with burnout and the moderating effect of decision authority were stronger when work interfered with family than when family interfered with work. Based on these results, implications and limitations of this study were discussed, and plans for future research were suggested.

참고문헌 (101)

  1. 가영희, "성인의 직장-가정갈등이 영역별 만족도와 주관적 삶의 질에 미치는 영향", 한국심리학회지:여성, 11(2), pp.163~186 (2006), 한국여성심리학회
  2. 김대수, "일-가정 갈등과 가정-일 갈등, 그리고 반생산적 업무행동 간의 관계 연구: 직무스트레스의 매개효과", 상업교육연구, 28(3), pp.51~71 (2014), 한국상업교육학회
  3. 김성천, "역할과부하 및 일-가정 갈등과 직무스트레스와의 관계: 시간 통제감을 매개변인으로", 한국심리학회지: 건강, 15(1), pp.35~49 (2010), 한국건강심리학회[DOI]
  4. 김현욱, "직무관련 변인이 일-가정 갈등에 미치는 영향과 조직몰입 및 직무열의에 대한 일-가정 갈등의 효과", 한국심리학회지: 산업 및 조직, 22(2), pp.155~182 (2009), 한국산업및조직심리학회[DOI]
  5. 박량희, "개인의 성격, 직무 요구, 직무 통제가 직무 스트레스에 미치는 영향", 한국심리학회지: 산업 및 조직, 20(1), pp.1~20 (2007), 한국산업및조직심리학회[DOI]
  6. 박형인, "일-가정 갈등의 하위유형과 직무탈진 간 관계에서 성별 및 결혼 여부의 조절효과", 한국심리학회지:일반, 41(5), pp.461~489 (2022), 한국심리학회[DOI]
  7. 박형인, "직무소진과 직무태도 및 이직의도와의 관계: 메타분석적 문헌 고찰", 한국심리학회지: 산업 및 조직, 24(3), pp.457~491 (2011), 한국산업및조직심리학회[DOI]
  8. 손귀현, "여군들의 일-가정 갈등과 군 사기와의 관계: 직무소진의 매개효과와 유리천장 인식의 조절효과", 한국심리학회지: 산업 및 조직, 31(1), pp.175~194 (2018), 한국산업및조직심리학회[DOI]
  9. 신강현, "일반직 종사자를 위한 직무 소직 척도(MBI-GS)에 대한 타당화 연구", 한국심리학회지: 산업 및 조직, 16(3), pp.1~17 (2003), 한국산업및조직심리학회
  10. 양동민, "직무요구 및 직무통제가 일-가정 갈등, 직무탈진 및 이직의도에 미치는 영향", 기업경영연구, 22(2), pp.87~108 (2015), 한국기업경영학회
  11. 은기수, "한국의 가족가치에 대한 국제비교연구", 한국인구학, 28(1), pp.107~132 (2005), 한국인구학회
  12. 이승환, "역할과부하와 직무탈진 간 관계에서 사회적 지지의 조절효과", 석사, pp.2017
  13. 임광모, "직무요구가 직무스트레스에 미치는 영향: 직무통제와 절차공정성의 조절효과", 한국심리학회지: 산업 및 조직, 29(2), pp.61~83 (2016), 한국산업및조직심리학회[DOI]
  14. 장지원, "조직몰입과 조직시민행동에 대한일-가정 갈등, LMX 및 성별의 상호작용효과", 한국심리학회지: 산업 및 조직, 28(2), pp.199~223 (2015), 한국산업및조직심리학회[DOI]
  15. 홍선희, "관여, 기대 및지지에 다른 직장-가정 갈등요인의 효과모델 검증", 한국심리학회지 : 산업 및 조직, 11(2), pp.1~19 (1998)
  16. Aiken, L. S., "Multiple regression: Testing and interpreting interactions" (1991), Sage
  17. Alarcon, G. M., "A meta-analysis of burnout with job demands, resources, and attitudes", Journal of Vocational Behavior, 79(2), pp.549~562 (2011)[DOI]
  18. Amstad, F. T., "A meta-analysis of work–family conflict and various outcomes with a special emphasis on cross-domain versus matching-domain relations", Journal of Occupational Health Psychology, 16(2), pp.151~169 (2011)[DOI]
  19. Aryee, S., "A cross-cultural test of a model of the work-family interface", Journal of Management, 25(4), pp.491~511 (1999)[DOI]
  20. Bakker, A. B., "Job demands-resources theory : Taking stock and looking forward", Journal of Occupational Health Psychology, 22(3), pp.273~285 (2017)[DOI]
  21. Becker, T. E., "Statistical control in correlational studies : 10 essential recommendations for organizational researchers", Journal of Organizational Behavior, 37(2), pp.157~167 (2016)[DOI]
  22. Beehr, T. A., "Occupational stress and failures of social support : When helping hurts", Journal of Occupational Health Psychology, 15(1), pp.45~59 (2010)[DOI]
  23. Beehr, T. A., "The enigma of social support and occupational stress : Source congruence and gender role effects", Journal of Occupational Health Psychology, 8(3), pp.220~231 (2003)[DOI]
  24. Beehr, T. A., "Back to basics : Re-examination of demand-control theory of occupational stress", Work & Stress, 15(2), pp.115~130 (2001)[DOI]
  25. Biron, M., "When control becomes a liability rather than an asset : Comparing home and office days among part-time teleworkers", Journal of Organizational Behavior, 37(8), pp.1317~1337 (2016)[DOI]
  26. Bond, F. W., "The role of acceptance and job control in mental health, job satisfaction, and work performance", Journal of Applied Psychology, 88(6), pp.1057~1067 (2003)[DOI]
  27. Bradley, G., "Job tenure as a moderator of stressor-strain relations : A comparison of experienced and new-start teachers", Work & Stress, 21(1), pp.48~64 (2007)[DOI]
  28. Braunstein-Bercovitz, H., "A multidimensional mediating model of perceived resource gain, work-family conflict sources, and burnout", International Journal of Stress Management, 20(2), pp.95~115 (2013)[DOI]
  29. Bruck, C. S., "The relation between work–family conflict and job satisfaction : A finer-grained analysis", Journal of Vocational Behavior, 60(3), pp.336~353 (2002)[DOI]
  30. Byron, K., "A meta-analytic review of workfamily conflict and its antecedents", Journal of Vocational Behavior, 67(2), pp.169~198 (2005)[DOI]
  31. correlation analysis for the behavioral sciences, "Applied multiple regression", pp.2003, Cohen, P.
  32. Cohen, S., "Stress, social support, and the buffering hypothesis", Psychological Bulletin, 98(2), pp.310~357 (1985)[DOI]
  33. Conte, J. M., "Investigating relationships among polychronicity, work-family conflict, job satisfaction, and work engagement", Journal of Managerial Psychology, 37(7), pp.459~473 (2019)[DOI]
  34. Cordes, C. L., "A review and an integration of research on job burnout", Academy of Management Review, 18(4), pp.621~656 (1993)[DOI]
  35. Dalgard, O. S., "Job demands, job control, and mental health in an 11-year follow-up study : Normal and reversed relationships", Work & Stress, 23(3), pp.284~296 (2009)[DOI]
  36. De Jonge, J., "Stressors, resources, and strain at work : a longitudinal test of the triple-match principle", Journal of Applied Psychology, 91(6), pp.1359~1374 (2006)[DOI]
  37. De Jonge, J., "Job characteristics and employee well-being : A test of Warr’s Vitamin Model in health care workers using structural equation modelling", Journal of Organizational Behavior, 19(4), pp.387~407 (1998)[DOI]
  38. Drummond, S., "The relationship of social support with well-being outcomes via work–family conflict : Moderating effects of gender, dependants and nationality", Human Relations, 70(5), pp.544~565 (2017)[DOI]
  39. Fenlason, K. J., "Social support and occupational stress : Effects of talking to others", Journal of Organizational Behavior, 15(2), pp.157~175 (1994)[DOI]
  40. Fernet, C., "Adjusting to job demands : The role of work self-determination and job control in predicting burnout", Journal of Vocational Behavior, 65(1), pp.39~56 (2004)[DOI]
  41. Frese, M., "Social support as a moderator of the relationship between work stressors and psychological dysfunctioning : a longitudinal study with objective measures", Journal of Occupational Health Psychology, 4(3), pp.179~192 (1999)[DOI]
  42. Frone, M. R., "Antecedents and outcomes of work-family conflict : Testing a model of the work-family interface", Journal of Applied Psychology, 77(1), pp.65~78 (1992)[DOI]
  43. Glaser, D. N., "Workload and social support : Effects on performance and stress", Human Performance, 12(2), pp.155~176 (1999)[DOI]
  44. Green, D. E., "The three-factor structure of the Maslach Burnout Inventory : A multicultural, multinational confirmatory study", Journal of Social Behavior and Personality, 6(3), pp.453~472 (1991)
  45. Greenhaus, J. H., "Sources of conflict between work and family roles", Academy of Management Review, 10(1), pp.76~88 (1985)[DOI]
  46. Hackman, J. R., "Development of the job diagnostic survey", Journal of Applied Psychology, 60(2), pp.159~170 (1975)[DOI]
  47. Halbesleben, J. R., "The construct validity of an alternative measure of burnout : Investigating the English translation of the Oldenburg Burnout Inventory", Work &Stress, 19(3), pp.208~220 (2005)[DOI]
  48. Häusser, J. A., "Ten years on : A review of recent research on the Job Demand-Control(-Support)model and psychological well-being", Work & Stress, 24(1), pp.1~35 (2010)[DOI]
  49. Hayes, A. F., "Introduction to mediation, moderation, and conditional process analysis: A regression-based approach" (2022), Guilford Press
  50. Hochwarter, W. A., "Negative affectivity as a moderator of the form and magnitude of the relationship between felt accountability and job tension", Journal of Organizational Behavior, 26(5), pp.517~534 (2005)[DOI]
  51. Holman, D., "Can job redesign interventions influence a broad range of employee outcomes by changing multiple job characteristics? A quasi-experimental study", Journal of Occupational Health Psychology, 21(3), pp.284~295 (2016)[DOI]
  52. Innstrand, S. T., "Positive and negative work-family interaction and burnout : A longitudinal study of reciprocal relations", Work & Stress, 22(1), pp.1~15 (2008)[DOI]
  53. Jolly, P. M., "Social support at work : An integrative review", Journal of Organizational Behavior, 42(2), pp.229~251 (2021)[DOI]
  54. Jöreskog, K. G., (2017), Scientific Software International, Inc
  55. Karasek, R. A., Jr, "Job demands, job decision latitude, and mental strain : Implications for job redesign", Administrative Science Quarterly, 24(2), pp.285~308 (1979)[DOI]
  56. Kaufmann, G. M., "Interactions between job stressors and social support : Some counterintuitive results", Journal of Applied Psychology, 71(3), pp.522~526 (1986)[DOI]
  57. Kickul, J., "Supervisory emotional support and burnout : An explanation of reverse buffering effects", Journal of Managerial Issues, 13(3), pp.328~344 (2001)
  58. Kline, R. B., "Principles and practice of structural equation modeling" (2016), Guilford Press
  59. Koutsimani, P., "The relationship between burnout, depression, and anxiety : A systematic review and meta-analysis", Frontiers in Psychology, 10 (2019)[DOI]
  60. Kubicek, B., "Too much job control? Two studies on curvilinear relations between job control and eldercare workers’ well-being", International Journal of Nursing Studies, 51(12), pp.1644~1653 (2014)[DOI]
  61. Laird, M. D., "The moderating effects of personal reputation on accountability-strain relationships", Journal of Occupational Health Psychology, 14(1), pp.70~83 (2009)[DOI]
  62. (2013)[URL]
  63. Lee, R. T., "A meta-analytic examination of the correlates of the three dimensions of job burnout", Journal of Applied Psychology, 81(2), pp.123~133 (1996)[DOI]
  64. Liu, Y., "Work–family conflict, emotional exhaustion, and displaced aggression toward others : The moderating roles of workplace interpersonal conflict and perceived managerial family support", Journal of Applied Psychology, 100(3), pp.793~808 (2015)[DOI]
  65. Luchman, J. N., "Demands, control, and support : A meta-analytic review of work characteristics interrelationships", Journal of Occupational Health Psychology, 18(1), pp.37~52 (2013)[DOI]
  66. Maslach, C., "Job burnout", Annual Review of Psychology, 52(1), pp.397~422 (2001)[DOI]
  67. Mauno, S., "Job demands and resources as antecedents of work engagement : A longitudinal study", Journal of Vocational Behavior, 70(1), pp.149~171 (2007)[DOI]
  68. Mayo, M., "Supervisor and coworker support : A source congruence approach to buffering role conflict and physical stressors", The International Journal of Human Resource Management, 23(18), pp.3872~3889 (2012)[DOI]
  69. Meier, L. L., "The double meaning of control : Three-way interactions between internal resources, job control, and stressors at work", Journal of Occupational Health Psychology, 13(3), pp.244~258 (2008)[DOI]
  70. Michel, J. S., "Antecedents of work-family conflict : A meta analytic review", Journal of Organizational Behavior, 32(5), pp.689~725 (2011)[DOI]
  71. Newman, A., "Data collection via online platforms : Challenges and recommendations for future research", Applied Psychology : An International Review, 70(3), pp.1380~1402 (2021)[DOI]
  72. Nohe, C., "The chicken or the egg? A metaanalysis of panel studies of the relationship between work–family conflict and strain", Journal of Applied Psychology, 100(2), pp.522~536 (2015)[DOI]
  73. Nohe, C., "Work–family conflict, social support, and turnover intentions : A longitudinal study", Journal of Vocational Behavior, 85(1), pp.1~12 (2014)[DOI]
  74. Park, H. I., "From role conflict to job burnout : A mediation model moderated by mindfulness", The Career Development Quarterly, 68(2), pp.129~144 (2020)[DOI]
  75. Parker, S. K., "Minimizing strain and maximizing learning : The role of job demands, job control, and proactive personality", Journal of Applied Psychology, 84(6), pp.925~939 (1999)[DOI]
  76. Pluut, H., "Social support at work and at home : Dual-buffering effects in the work-family conflict process", Organizational Behavior and Human Decision Processes, 146, pp.1~13 (2018)[DOI]
  77. Podsakoff, P. M., "Self-reports in organizational research : Problems and prospects", Journal of Management, 12(4), pp.531~544 (1986)[DOI]
  78. Qiao, H., "The convergent validity of four burnout measures in a Chinese sample : A confirmatory factor analytic approach", Applied Psychology, 60(1), pp.87~111 (2011)[DOI]
  79. Rantanen, M., "Do individual coping strategies help or harm in the work-family conflict situation? Examining coping as a moderator between work-family conflict and well-being", International Journal of Stress Management, 18(1), pp.24~48 (2011)[DOI]
  80. Reichl, C., "Work-nonwork conflict and burnout : A meta-analysis", Human Relations, 67(8), pp.979~1005 (2014)[DOI]
  81. Rubino, C., "Demand-control-person : Integrating the demand-control and conservation of resources models to test an expanded stressor-strain model", Journal of Occupational Health Psychology, 17(4), pp.456~472 (2012)[DOI]
  82. Schaubroeck, J., "Facilitating and inhibiting effects of job control and social support on stress outcomes and role behavior : A contingency model", Journal of Organizational Behavior, 19(2), pp.167~195 (1998)[DOI]
  83. Schaufeli, W. B., "Bridging occupational, organizational and public health", pp.43~68 (2014), Springer Netherlands
  84. Schreurs, B., "Job insecurity and employee health : The buffering potential of job control and job self-efficacy", Work & Stress, 24(1), pp.56~72 (2010)[DOI]
  85. Siegel-Jacobs, K., "Effects of procedural and outcome accountability on judgment quality", Organizational Behavior and Human Decision Processes, 65(1), pp.1~17 (1996)[DOI]
  86. Siegel, A. F., "Practical business statistics" (2022), Elsevier
  87. Spector, P. E., "Theories of organizational stress", pp.153~169 (1998), Oxford University Press
  88. Steiger, J. H., "Tests for comparing elements of a correlation matrix", Psychological Bulletin, 87(2), pp.245~251 (1980)[DOI]
  89. Stiglbauer, B., "The more, the better? Curvilinear effects of job autonomy on well-being from vitamin model and PE-fit theory perspectives", Journal of Occupational Health Psychology, 23(4), pp.520~536 (2018)[DOI]
  90. Swider, B. W., "Born to burnout : A meta-analytic path model of personality, job burnout, and work outcomes", Journal of Vocational behavior, 76(3), pp.487~506 (2010)[DOI]
  91. Taris, T. W., "Is there a relationship between burnout and objective performance? A critical review of 16 studies", Work & Stress, 20(4), pp.316~334 (2006)[DOI]
  92. Taris, T. W., "Are there causal relationships between the dimensions of the Maslach Burnout Inventory? A review and two longitudinal tests", Work & Stress, 19(3), pp.238~255 (2005)[DOI]
  93. Tucker, M. K., "Supervisor support as a double-edged sword : Supervisor emotion management accounts for the buffering and reversebuffering effects of supervisor support", International Journal of Stress Management, 25(1), pp.14~34 (2018)[DOI]
  94. Van der Doef, M., "The job demand-control(-support)model and psychological well-being : A review of 20 years of empirical research", Work & stress, 13(2), pp.87~114 (1999)[DOI]
  95. Vegchel, N. v., "Quantitative versus emotional demands among swedish human service employees : Moderating effects of job control and social support", International Journal of Stress Management, 11(1), pp.21~40 (2004)[DOI]
  96. Viswesvaran, C., "The role of social support in the process of work stress : A meta-analysis", Journal of Vocational Behavior, 54(2), pp.314~334 (1999)[DOI]
  97. Wang, I. A., "The effect of work–family conflict on emotional exhaustion and job performance among service workers : The cross-level moderating effects of organizational reward and caring", The International Journal of Human Resource Management, 32(14), pp.3112~3133 (2021)[DOI]
  98. Wang, X., "The Choice of Organizational Structure in the Internet Era : Flattening and Decentralization-Based on Perspective of Dynamic Capabilities", American Journal of Management Science and Engineering, 5(4), pp.42~50 (2020)[DOI]
  99. Webster, J. R., "Toward a better understanding of the effects of hindrance and challenge stressors on work behavior", Journal of Vocational Behavior, 76(1), pp.68~77 (2010)[DOI]
  100. Xu, X., "When do job resources buffer the effect of job demands", International Journal of Stress Management, 27(3), pp.226~240 (2020)[DOI]
  101. Zhang, M., "Work-family conflict and individual consequences", Journal of Managerial Psychology, 27(7), pp.696~713 (2012)[DOI]

관련 논문AI추천

이 간행물의 다른 논문 (4건)