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갈등사건강도가 역할태만에 미치는 영향에서 동료 모니터링 행동 및 팀 갈등관리의 교차수준 조절효과

The Effect of Conflict Event Strength on Withholding Effort:The Moderation of Team-Level Peer Monitoring and Team Conflict Management

한태영|김민욱
한국산업및조직심리학회 (Korean Society for Industrial and Organizational Psychology)|2023.08|한국심리학회지: 산업 및 조직 (Korean Journal of Industrial and Organizational Psychology)|제36권 제3호|pp. 261-285|DOI https://doi.org/10.24230/kjiop.v36i3.261-285

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키워드

Peer Monitoring팀 내 갈등갈등사건강도역할태만동료 모니터링 행동팀 갈등관리Intragroup ConflictConflict Event StrengthWithholding EffortTeam Conflict Management
주제분류심리과학

초록

본 연구는 팀 맥락에서 사건체계이론(Event System Theory)에 입각하여, 역할태만이 일어나는 이유로서 갈등사건에 대해 구성원들이 어떻게 해석하는지를 나타내는 사건강도의 영향을 검증하였다. 갈등이 태만에 미치는 영향력을 밝히며, 역할태만에 대한 영향관계를 바꾸기 위한 팀 환경적 요인으로서, 이성적 관리 수단인 동료 모니터링 행동과 정서적 관리 수단인 팀 갈등관리의 조절효과를 검증하였다. 갈등사건강도는 구체적인 갈등사건들에 대한 강도를 측정하였으며, 교차수준 관계를 밝히기 위해서 37개 팀에서 127명의 자료를 수집하여 다수준 분석을 실시하였다. 분석 결과, 개인 수준에서 갈등사건강도는 역할태만과 정적으로 관련되 어 있었다. 또한 팀 수준에서, 동료 모니터링 행동은 과업 및 관계갈등사건강도가 역할태만에 미치는 영향을 모두 조절하였다. 흥미롭게도, 본 연구에서는 관계갈등사건강도가 커질수록 동료 모니터링 행동이 구성원들의 심리적 반발심을 일으켜 역할태만에 미치는 영향력을 강화시킬 것이라 예측하였지만, 이와 반대되는 결과가 나타났다. 또 다른 팀 수준 변인인 팀 갈등관리는 과업갈등사건강도의 영향만을 조절하였다. 연구결과들을 바탕으로 연구의 시사점과 한계점, 그리고 미래 연구의 방향에 대해 제언하였다.

Abstract

Based on Event System Theory, this study investigates conflict event strength, which represents how team members interpret conflict event as the reason for withholding effort. In this study, we identify the impact of conflict event strength on withholding effort. At the same time, as a way of changing the effect of conflict event strength on withholding effort, we examine the cross-level effects of peer monitoring and team conflict management. The data are collected 127 employees from 37 teams, and the multi-level model was tested. Results indicated that conflict event strength was positively related to withholding effort. Also, peer monitoring which is first team-level variable moderated the relationship between task/relationship conflict event strength and withholding effort. Interestingly, we hypothesized that the peer monitoring cause employee’s psychological reactance when relationship conflict event strength is high, which in turn reinforce withholding effort, but the result shows exactly the contrary effect. The second team-level variable, which is team conflict management, only moderated the relationship between task conflict event strength and withholding effort. Based on these findings, the limitation and suggestions of the research and the direction for future research were discussed.

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