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지방자치단체 공무원의 신기술반응이 조직유효성에미치는 영향-테크노스트레스와 역할스트레스의 매개효과를 중심으로-

The Effects of Staff's Technology Readiness on Organizational Effectiveness in Public Institution -Focusing on the Mediating Effects of Technostress and Role Stress-

김선명|최혁라|유일
한국지방자치학회 (Korean Association For Local Government Studies)|2013.12|한국지방자치학회보 (Journal of Local Government Studis)|제25권 제4호|pp. 107-134

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참고문헌

키워드

조직유효성Organizational Effectiveness테크노스트레스역할스트레스Role StressTechnostress신기술반응Technology Readiness
주제분류정치외교학

초록

정보기술의 급격한 발전과 확산은 개인ㆍ기업ㆍ사회의 모습을 빠르게 변화시키고 있는 상황에서 본 연구는 신기술에 대한 공공기관 조직구성원들의 반응성이 정보기술에 대한 테크노스트레스와 역할스트레스에 미치는 영향을 조사하고, 매개변수들이 다시 조직유효성에 미치는 영향력 및 신기술반응과 조직유효성에 대한 매개변수들의 매개효과를 밝히고자 한다. 이를 통해 사용자의 신기술에 대한 반응의 모습이 정보기술을 사용하는데 있어서 어떤 영향을 주고 있는가를 검증하고자 한다. 연구결과 사용자의 신기술반응 요인 중 불편함과 불안함이 테크노스트레스에 유의한 영향을 미치는 것으로 나타났다. 한편 테크노스트레스는 역할스트레스에 강한 영향을 미치는 것으로 나타났으며, 테크노스트레스와 역할스트레스는 조직유효성에 유의한 영향을 미치지 않는 것으로 나타났다. 본 연구를 통해 신기술에 대하여 불편해하거나 불안해하는 구성원을 중심으로 구성원의 통제감과 신기술을 사용할 능력에 대한 개인의 믿음을 증가시킬 수 있는 전략을 수립하여 시행해야 할 필요성이 있음을 확인할 수 있었다. 본 연구는 신기술의 사용에 있어서 신기술반응의 중요성과 신기술반응을 전략적으로 활용할 수 있는 가능성을 고찰하였다는데 그 의의가 있다.

Abstract

Recent studies on the adoption of new technology have been based mainly on TAMmodel. This study introduces the construct of technology readiness of people proposedby Parasuraman(2000). Optimism, innovativeness, discomfort, and insecurity identifiedas dimensions of technology readiness are hypothesized to influence technostress androle stress, and then organizational effectiveness. Data are collected through the surveyfrom public institution' staff who have used new technology such as groupware andcloud computing, and analyzed using the spss. The major findings of this study are as follows: First, discomfort and insecurity wasfound to have a positive influence on technostress. Optimism and innovation factorsare found insignificant, though. Second, technostress has a positive effect on the rolestress. Finally, technostress and role stress have not significant effect on theorganizational effectiveness. Implications and future study suggestions are discussedand suggested.

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