정보시스템(IS) 사용자의 테크노스트레스가 IS 부담감과 성과기대에 미치는 영향
The Impacts of Technostress on IS Strain and Performance Expectancy among Information System Users
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초록
최근 정보통신기술의 광범위한 연결과 빠른 변화로 인해정보시스템 사용자들이 기술에 대한 다양한 스트레스를 경험하고 있는 상황에서, 본 연구는1) 조직 내 정보시스템 사용자의 테크노스트레스에 영향을 미치는 결정변수는 무엇인가?2) 테크노스트레스 결정요인과 테크노스트레스 요인 간에는 어떠한 관계가 있는가? 3)테크노스트레스 요인은 결과요인에 어떠한 영향을 미치는가? 4) 조직의 정보시스템 사용자들은 어느 정도 테크노스트레스를 지각하고 있는가? 정보시스템 사용자들은 테크노스트레스구성요인 중 어느 요인을 가장 높게 지각하는가에 초점을 맞추고 있다. 이상의 연구문제를해결하기 위해 본 연구는 테크노스트레스, 과업-기술적합성, 자기효능감 이론에 대한선행연구를 통해 도출된 과업-기술적합성, 컴퓨터 자기효능감, 변화의 속도, 테크노스트레스,IS 부담감(정보시스템에 대한 부담감), 성과기대 변수들의 관계를 실증연구를 통하여 규명하고자 하였다. 이를 위해 총 260명의 기업정보시스템 사용자의 데이터가 분석에 사용되었고, SPSS 20과 LISREL 8.54가 통계패키지로 이용되었다. 분석결과, 컴퓨터 자기효능감과변화의 속도가 테크노스트레스에 유의한 영향을 미치고, 테크노스트레스가 IS 부담감과성과기대에 영향을 미치는 것으로 나타났다. 이러한 결과를 바탕으로 테크노스트레스와영향요인, 테크노스트레스와 정보시스템 성과를 설명하는 변수들 간의 구조적 관계를설명하고, 정보기술의 효과적 사용과 테크노스트레스의 역기능에 대한 운영상의 시사점을제안하였다.
Abstract
Although the steep growth of information and communication technology gives us tremendous freedom to do business, where people can potentially be reached anywhere and anytime and feel the need to be constantly connected,there is a great deal of concern about unpredictable outcome brought out from information and communication technology. While constant connectivity via new technologies might have benefits for some, it also come at the cost of blurring work-home boundaries by providing increased access to work and to individuals. Due to the constant connectivity and fast-changing information communication technologies,IS(Information System) users experience stress related technologies and face the challenge of managing technostress. Based on the context stated above, the research questions were aroused as follows :1) What are the determinants of IS users' technostress in workplace? 2) What are the relationships between the determinants of technostress and technostress? 3) How technostress affect on IS strain and performance expectancy? 4) What are the perceived levels of technostress among IS users? What is the highest perceived techno-stressors among IS users? By providing answers to these questions, the study aimed at proposing basic principles for technostress management of IS users in workplace. Specifically,the purpose of this study was to examine the relationships between task-technology fit, computer self-efficacy, pace of change, technostress, IS strain and performance expectancy among IS users in workplace. Based on the previous literature on technostress, task-technology fit and self-efficacy theory, the research model and six hypotheses were proposed. Total of 260 IS users were empirically analyzed using IBM SPSS Statistics 20 and LISREL 8.54. The findings indicated that computer self-efficacy and pace of change had significant effects on technostress and technostress is influential to IS strain and performance expectancy. The results suggested the empirical model on the structural relationships between the factors explaining technostress and performance expectancy. In the practical domain, the study proposed managerial implications for effective use of information technology and the adverse effects of technostress.
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