입원 의료서비스 경험에 따른 추천의향과 기대한 치료결과 달성 및 만족도에 관한 연구
A Study on the Recommendation Intentions, Achievement of Expected Treatment Results and Satisfaction by Inpatient Medical Service Experiences
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Objectives: This study’s purpose was to identify the factors affecting recommendation intentions, achievement of the expected treatment results, and satisfaction of the patients who had experienced inpatient medical services. Methods: The data of 996 participants were analyzed by t-test, ANOVA, regression using a medical service experience survey(2018-2019). Results: As regards the patient safety experiences, the higher their education levels, their health insurance and absence of chronic diseases showed a significant positive experience. Their recommendation intentions and satisfaction with medical services had a positive effect on their satisfaction with the services of doctors and nurses, and their use of medical institutions increased. The achievement of the expected treatment results had a positive effect as the subjective health status, satisfaction with doctors services and use of medical institutions were higher. Conclusions: To improve recommendation intentions, achievement of the expected treatment results and patient satisfaction levels, various measures should be taken to improve the services of doctors, nurses, medical institutions.
Abstract
Objectives: This study’s purpose was to identify the factors affecting recommendation intentions, achievement of the expected treatment results, and satisfaction of the patients who had experienced inpatient medical services. Methods: The data of 996 participants were analyzed by t-test, ANOVA, regression using a medical service experience survey(2018-2019). Results: As regards the patient safety experiences, the higher their education levels, their health insurance and absence of chronic diseases showed a significant positive experience. Their recommendation intentions and satisfaction with medical services had a positive effect on their satisfaction with the services of doctors and nurses, and their use of medical institutions increased. The achievement of the expected treatment results had a positive effect as the subjective health status, satisfaction with doctors services and use of medical institutions were higher. Conclusions: To improve recommendation intentions, achievement of the expected treatment results and patient satisfaction levels, various measures should be taken to improve the services of doctors, nurses, medical institutions.
참고문헌 (13)
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