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품질경영의 활동요인과 경영성과와의 관련성에 관한 연구 - 건설업을 중심으로 -

A Affect on Quality Management Factors and Performance - Focus on Construction Industry -

김병찬|이내형
(사)디지털산업정보학회 (The Korea Society of Digital Industry and Information Management)|2013.09|(사)디지털산업정보학회 논문지 (Journal of the Korea Society of Digital Industry and Information Management)|제9권 제3호|pp. 195-209

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키워드

Management PerformanceQuality ManagementConstruction Industry Performance

초록

Purpose of this study is to empirically consider relation between QM activity factor and management result. For this, following 6 major variables of QM activity were established as independent variable; CEO's leadership, communication, process control, standardization, full participation and education/training while satisfaction of members and improvement of quality were established as dependent variable. And, a model was set up and hypothesis verification was conducted on the basis of data collected through questionnaires. The results are summarized as follows;First, QM factors which influenced satisfaction of members in management result were CEO's leadership, communication, process control, full participation and education/training but 'standardization' factor was not statistically significant. Second, QM factors which influenced improvement of quality in management result were CEO's leadership, communication, standardization, full participation and education/training but 'process control' factor was not statistically significant. Third, among main factors of QM activity, the factor which preferentially influenced satisfaction of members was 'full participation' factor while the factor which preferentially influenced improvement of quality was 'standardization' factor. According to such results, it is required to seek a statistical method regarding QM activity with focus on the factor of 'full participation' and 'standardization' among other things for the purpose of satisfaction of members as well as improvement of quality. It is believed that implication of this study can be useful information to realize management result considering main factors of QM activity and that it also can be basic reference data to seek a statistical method for satisfaction of members and improvement of quality by grasping core factors having influence over QM activity.

Abstract

Purpose of this study is to empirically consider relation between QM activity factor and management result. For this, following 6 major variables of QM activity were established as independent variable; CEO's leadership, communication, process control, standardization, full participation and education/training while satisfaction of members and improvement of quality were established as dependent variable. And, a model was set up and hypothesis verification was conducted on the basis of data collected through questionnaires. The results are summarized as follows;First, QM factors which influenced satisfaction of members in management result were CEO's leadership, communication, process control, full participation and education/training but 'standardization' factor was not statistically significant. Second, QM factors which influenced improvement of quality in management result were CEO's leadership, communication, standardization, full participation and education/training but 'process control' factor was not statistically significant. Third, among main factors of QM activity, the factor which preferentially influenced satisfaction of members was 'full participation' factor while the factor which preferentially influenced improvement of quality was 'standardization' factor. According to such results, it is required to seek a statistical method regarding QM activity with focus on the factor of 'full participation' and 'standardization' among other things for the purpose of satisfaction of members as well as improvement of quality. It is believed that implication of this study can be useful information to realize management result considering main factors of QM activity and that it also can be basic reference data to seek a statistical method for satisfaction of members and improvement of quality by grasping core factors having influence over QM activity.

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