품질분임조 활동이 품질분임조 성과 및 기업의 경영성과에 미치는 영향
The Effect of Quality Circle Activities upon Quality Circle Performance and Business Performance
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The purpose of this research is to identify the effect of quality circle activities upon quality circles performance and business performance. Empirical results indicate that quality circle activities influence on quality circles performance in both individual and enterprise level, Quality circles performance influences on not employment satisfaction but customer satisfaction. business performance (profitability and market values) of companies with quality circles is higher than that of companies without quality circles. In conclusion, quality circle activities influence on quality circles performance that effect on business performance.
Abstract
The purpose of this research is to identify the effect of quality circle activities upon quality circles performance and business performance. Empirical results indicate that quality circle activities influence on quality circles performance in both individual and enterprise level, Quality circles performance influences on not employment satisfaction but customer satisfaction. business performance (profitability and market values) of companies with quality circles is higher than that of companies without quality circles. In conclusion, quality circle activities influence on quality circles performance that effect on business performance.
참고문헌 (21)
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