경찰활동에의 SNS 활용실태 및 개선방안: 전국 지방경찰청 SNS 담당관의 인터뷰결과를 중심으로

Abstract

Recently worldwide SNS has received unimaginable popularity. Due to this phenomenon, SNS has expanded its usability domestic and abroad. Since 2009, the police have used SNS to implement new policing in 2011, the police have established ‘online communication team’ and ‘new media communication division’. Not only that, the police has constructed SNS accounts at Facebook, Twitter, Blogs, and KaKao Story to see the fact relation of slanders against the police and to show the police position and its policies. Unlike other administrative agencies, the police’ SNS utilization and management has proven to be low compared to other agencies. Due to this reason, a research is in need to be carried out related to vitalization of SNS utilization in policing. Main goal of this study is to grasp the problems and actual condition of usage, SNS management, labor force, accessibility of expansion of police SNS usage. The study used legal basis as guidelines to make surveys and carried out a depth interview against the person in charge of policing SNS. And the result is analyzed with Computer Assisted Qualitative Data Analysis Software(CAQDAS) Nvivo 10. Nvivo 10 is suitable to analysis of the interviews. First, policing SNS is in need of creation of department completely in charge and is also in need of national police to have an integrated management. Second, more personnel and division of labor are required for the police use of SNS. Third, it is in need of periodic specialized education and revision of guidelines and security standards. Fourth, it needs improvement of accessibility. Fifth, expansion of policing practice to SNS usage is needed. Also, more interest of commanders is needed. SNS not only improves transferring information rate, but also does not constrain the dimension of time and place, where every communication is live and has the advantage of being costless which will only expand more users. For this reason, the police need to understand and revise the problem of SNS and supplement the deficiencies. This study suggests the expansion and the usage of police use of SNS. SNS utilization in policing will improve police workforce efficiency and the portrayed image of the police which will improve police legitimacy perceived by the public.