경찰관의 소셜 네트워크 서비스 사용이 경찰업무에 미치는 영향에 관한 연구 - 대구지역 경찰관을 대상으로 -

Abstract

Since the introduction of social networking in 1998 and the rapid adoption of smartphones in the late 2000s, many people have started to use SNS. This kind of worldwide use of SNS has had a large influence on police activities. The traditional image of Korean police as tough and domineering along with the unidirectional flow of information from police to citizeens has been changing as police officers and ordinary citizens are able to engage in a two way dialogue with the help of Twitter, Facebook and other social networking services. This change is especially prevalent among newly employed officers who typically utilize SNS frequently. Police usage of SNS can advertise or promote police activities via SNS, as well as communicate effectively with ordinary citizens. While it allows citizens to utilize police services using whichever method they find most convenient, SNS also allows the spread of misinformation, and due the political nature of some of the problems, this misinformation may reduce the trust citizens place in the police force. Analysis of questionnaire data on the use of social network services, in the case of police officers are actively using social networking services of Daegu, relatively young, at the center of a police officer 30ㆍ40 generations for more than five years tenure, the frequency of use of social networks was high. Result of examining the impact on police work in accordance with the level of participation and recognition level of police officers that are actively using social network services, about level of participation and recognition level of the social network of police officers is high, and police exerting a significant influence on communication between the citizens become clear, it was found that the effect of the PR police exert a significant effect. Based on the results of these studies, it was presented a proposal that is used as a measure to strengthen community policing of the police social network service, to be used as a means of communication and police public relations means of police.