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커뮤니케이션과 참여, 그리고 조직 성과 ― 지식공유와 신뢰의 매개 효과

The impact of organizational communication and participative decision-making on corporate performance

이건혁
한국지역언론학회 (Korean Regional Communication Research Association)|2012.09|언론과학연구 (Journal of Communication Science)|제12권 제3호|pp. 268-300

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참고문헌

키워드

신뢰trust기업 성과knowledge sharingorganizational communication지식 공유노사 커뮤니케이션근로자 참여participative decision-makingcorporate performance.
주제분류신문방송학

초록

본 논문은 품질 개선이라는 조직 성과를 높이는 데 커뮤니케이션과 노동자 참여의 역할과 인지적 혹은 정서적 경로에 대해서 추적하였다. 창원지역 기계금속 업종근로자로부터 표집된 설문 자료를 토대로 하여 노사 커뮤니케이션(소통활성도와 소통 만족도), 근로자 참여(의사결정 참여와 대의적 참여)가 기업 성과와 갖는 관계를, 그리고 이들을 연결하는 인지적 혹은 정서적 경로를 통계적으로 분석하였다. 연구의 결과에 따르면 노사 커뮤니케이션과 근로자 참여는 기업 성과를 유의미하게예측하였고, 이들의 관계를 연결하는 지식 공유와 근로자 신뢰의 매개 효과를 살펴본 결과 정서적 경로에 해당하는 신뢰의 매개효과를 확인할 수 있었다. 또한 논의의 결과 이들 변인간의 관계에 대한 모형이 제시되었다. 연구 결과의 이론적 의미와 함의에 대해 추가적인 논의를 포함하였다.

Abstract

This study investigates the cognitive or emotional route of organizational communication and participative decision-making on corporate performance, using data collected from 397 workers at 128 establishments in Changwon industrial complex. The researchers derived six different but related hypotheses from the literature review. Regression and mediation analyses were conducted to test them, which explored the ways and mechanisms in which organizational communication, participatiive decisionmaking,knowledge sharing and trust influence corporate performance, after variables including individual charaterisitcs,job and organizational characteristics being controlled for. Analyses showed a salient importance of trust as predictors of corporate performance. While organizational communication,participative decision-making and trust respectively received support as predictors of corporate performance, but when both organizational communication /participative decision-making and trust are used to predict job satisfaction, trust remains significant. This means that the impact of organizational communication or participative decision-making on corporate performance is not direct but indirect through the mediation of trust. The findings also highlight the role of organizational communication/ participative decision-making in developing trust. Implications of these findings were discussed.

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