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직무 만족과 조직 성과를 향상시키는 노사 커뮤니케이션의 중심 역할

The Central Role of Communication in Developing the Job Satisfaction and Its Impact on Organizational Performance

이건혁
한국소통학회 (Korean Speech & Communication Association)|2012.12|한국소통학보 (Journal of Speech, Media and Communication Research)|제19호|pp. 96-123

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참고문헌

키워드

job satisfaction직무 만족조직 성과organizational performanceorganizational communicationorganizational climate노사 커뮤니케이션조직 분위기

초록

본 논문은 직무 만족과 조직 성과라는 조직적 결과물을 향상시키는데 노사 간 커뮤니케이션의 행위와 조직 분위기(조직 문화와 노사 관계)의 역할과 기능에 대해서 추적하였다. 노사발전재단이 전국의 근로자로부터 표집한 설문 자료를 토대로 하여 조직 분위기와 노사 간 커뮤니케이션, 그리고 직무 만족과 조직 성과 사이의 관계를 모형화하여 통계적으로 분석하였다. 연구의 결과에 따르면 조직 분위기는 노사 커뮤니케이션의 활성화에 영향을 주고, 노사 커뮤니케이션은 직무 만족에, 마지막으로 직무 만족도는 조직 성과에 영향을 주는 것으로 드러났다. 더욱 중요하게는 노사 커뮤니케이션과 직무 만족이 수행하는 매개적 역할을 가정하였는데, 노사 커뮤니케이션은 조직 분위기와 직무 만족의 관계를 매개하는 것으로 나타났다. 그렇지만 직무 만족이 노사 커뮤니케이션과 조직 성과 사이를 부분적으로만 매개하는 것으로 나타났다. 논의의 결과 이들 변인 간의 관계에 대한 모형이 제시되었다. 연구 결과의 이론적 의미와 함의에 대해 추가적인 논의를 포함하였다.

Abstract

This study investigates the relationship between organizational communication, organizational climate, job satisfaction and organizational performance, using data collected from 434 workers in Korea Employee Relations Survey. The researchers derived seven different but related hypotheses from the literature review. Regression and mediation analyses were conducted to test them, which explored the ways and mechanisms in which organizational climate, organizational communication and job satisfaction influence organizational performance, after variables including job and organizational characteristics being controlled for. Analyses showed a salient importance of organizational climate and organizational communication as predictors of job satisfaction and organizational performance. As supposed, organizational communication mediated between the organizational climate and job satisfaction, but job satisfaction did not mediate between the organizational communication and organizational performance. The findings also highlight the role of organizational communication in developing job satisfaction. Implications of these findings were discussed.

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