본문 바로가기
KERD
논문KCI 등재

참여적 의사결정과 직무성과 간 관계에 대한 심리적 임파워먼트의 매개효과 연구

Mediating effects of psychological empowerment on the relationship between participative decision making and job performance

0

조회

0

다운로드

32

인용

0

참고문헌

키워드

주제분류행정학

초록

본 연구는 공공부문에서 참여적 의사결정이 조직구성원의 직무성과를 향상시키는지 여부와 함께, 두 구성개념의 인과관계를 심리적 임파워먼트가 매개하는지 여부를 연구하였다. 구조방정식모형을 통해 인과관계 및 매개효과를 분석한 결과, 본 연구는 참여적 의사결정이 직무성과를 높이는 원인변수가 아니라는 결과를 도출하였다. 또한, 참여적 의사결정과 직무성과 간 인과관계가 통계적으로 유의미한 수준에서 결정되지 않음에 따라서 심리적 임파워먼트의 부분 매개효과도 없는 것으로 나타났다. 기본모형에 대한 분석을 바탕으로, 본 연구는 심리적 임파워먼트의 완전 매개를 통한 참여적 의사결정과 직무성과 간 관계를 분석하였다. 이와 같은 경쟁모형에서는 심리적 임파워먼트의 하위구성개념인 의미감, 능력감, 그리고 자기결정성이 참여적 의사결정과 직무성과를 통계적으로 유의미한 수준에서 완전 매개하는 것으로 나타났다. 이와 같은 연구결과를 바탕으로, 본 연구는 연구결과에 대한 함의와 연구의 한계, 그리고 향후 연구방향 등을 제시하였다.

Abstract

This study not only focuses on the relationship between participative decision making and job performance, but also examines whether psychological empowerment partially mediates the relationship in public sector organizations. In using structural equation modeling(SEM), this study examines the validity of the constructs and model fit indices in measurement models. After conducting a confirmatory factor analysis in measurement models, this study finds that participative decision making does not lead to increases in job performance at the statically significant level. In addition, this study finds that psychological empowerment has not played a mediating role in this model because participative decision making has not statistically related to job performance. In the next step, this study suggests a competing model, which psychological empowerment fully mediates the relationship between the two construct. We find that the three sub-constructs of psychological empowerment, including meaning, competence, and self-determination, fully mediates the relationship between participative decision making and job performance. We discuss the implications of the findings, limitations, and future research issues.

참고문헌 (88)

  1. 권인수, "심리적 임파워먼트 및 리더-부하 교환관계와 조직시민행동의 관계에서 조직지원인식의 매개효과", 대한경영학회지, 24(4), pp.2415~2437 (2011), 대한경영학회
  2. 김정식, "리더의 참여적 의사결정이 조직구성원들의 창의적행동과 성과에 미치는 영향 : 심리적 임파워먼트와직무몰입의 역할을 중심으로", 인사조직연구, 21(3), pp.331~370 (2013), 한국인사조직학회
  3. 김진환, "전략적 성과측정시스템과 종업원 성과(역할 내 성과)와의 관계: 의사소통, 조직문화의 변화 그리고 갈등 감소를 중심으로", 회계저널, 21(3), pp.225~251 (2012), 한국회계학회[DOI]
  4. 박동수, "자기유능감과 직무성과간의 관계에 대한 셀프리더십의 매개작용", 인사조직연구, 10(1), pp.135~159 (2002), 한국인사조직학회
  5. 박준철, "세무공무원의 상사신뢰가 조직몰입과 직무생산성에 미치는 영향", 인적자원관리연구, 14(4), pp.171~183 (2007), 한국인적자원관리학회
  6. 서재현, "의사결정참여 및 직업불안정성이 조직후원인식, 조직신뢰 및 역할 내 행동에 미치는 영향", 인사조직연구, 13(1), pp.173~198 (2005), 한국인사조직학회
  7. 양필석, "핵심자기평가가 조직유효성에 미치는 영향 : 셀프리더십과 심리적 임파워먼트의 매개효과를 중심으로", 박사, Personnel Management & Organization, pp.2009
  8. 오상은, "항공사종업원의 임파워먼트, 조직유효성, 이직의도간 관계에 관한 연구", 인적자원관리연구, 16(2), pp.91~105 (2009), 한국인적자원관리학회
  9. 이규만, "리더-구성원 교환관계가 심리적 임파워먼트와 조직몰입에 미치는 영향", 경영과 정보연구, 31(4), pp.339~362 (2012), 대한경영정보학회
  10. 임규혁, "개인·조직 적합성 및 개인·직무 적합성과 정서적 몰입 간 관계에서 심리적 임파워먼트의 매개효과: 다수준 접근을 중심으로", 대한경영학회지, 25(3), pp.1583~1606 (2012), 대한경영학회[DOI]
  11. 홍순복, "참여의사결정과 대인신뢰가 생산성에 미치는 영향", 한국콘텐츠학회 논문지, 5(6), pp.264~272 (2005), 한국콘텐츠학회
  12. Ahearne, M., "To empower or not to empower your sales force? An empirical examination of the influence of leadership empowerment behavior on customer satisfaction and performance", Journal of Applied Psychology, 90, pp.945~955 (2005)
  13. Allen, T., "The effects of organizational citizenship behavior on performance judgments: A field study and a laboratory experiment", Journal of Applied Psychology, 83(2), pp.247~260 (1998)
  14. Alutto, J. A., "Decisional participation and sources of job satisfaction: A study of manufacturing personnel", Academy of Management Journal, 17(1), pp.160~167 (1974)
  15. Ashforth, B. E., "The experience of powerlessness in organizations", Organizational Behavior and Human Decision Processes, 43, pp.207~242 (1989)
  16. Bandura, A., "Self-efficacy: Toward a unifyinig theory of behavioral change", Psychological Bulletin, 84(2), pp.191~215 (1977)
  17. Bandura, A., "Social functions of thought and action: A second-cognitive view" (1986), Prentice-Hall
  18. Baron, R. M., "The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations", Journal of Personality and Social Psychology, 51, pp.1173~1182 (1986)
  19. Bateman, T. S., "Job satisfaction and the good soldier: The relationship between affect and employee citizenship", Academy of Management Journal, 26(4), pp.587~595 (1983)
  20. Black, J. S., "Participative decision-making: An integration of multiple dimensions", Human Relations, 50(7), pp.859~878 (1997)
  21. Blumberg, M., "The missing opportunity in organizational research: Some implications for a theory of work performance", Academy of Management Review, 7(4), pp.560~569 (1982)
  22. Borman, W. C., "Personnel selection in organizations", pp.71~98 (1993), Jossey-Bass
  23. Borman, W. C., "Task performance and contextual performance: The meaning for personnel selection research", Human Performance, 10(2), pp.99~109 (1997)
  24. Burke, W. W., "Executive power", pp.51~77 (1986), Jossey-Bass
  25. Byrne, B. M., "Structural equation modeling with AMOS: Basic concepts, applicatioins, and programming" (2001), Lawrence Erlbaum Associates
  26. Campbell, D. J., "The proactive employee: Managing workplace initiative", Academy of Management Executive, 14, pp.52~66 (2000)
  27. Chen, C. C., "Enhancing the effects of power sharing on psychological empowerment: The roles of management control and power distance orientation", Management and Organization Review, 10(1), pp.135~156 (2014)
  28. Chen, G., "A multilevel study of leadership, empowerment, and performance in teams", Journal of Applied Psychology, 92(2), pp.331~346 (2007)
  29. 조태준, "Participative Management Practices for Improving Performance in Public Sector Organizations: Mediating Roles of Performance Feedback", International Review of Public Administration, 13(3), pp.35~50 (2009), 한국행정학회
  30. Cho, T., "An integrative model of empowerment and individuals’ in-role and extra-role performance in the Korean public sector: Moderating effects of organizational individualism and collectivism", International Public Management Journal, 13(2), pp.130~145 (2010)
  31. Cho, T., "An integrative approach to empowerment: Construct definition, measurement, and validation", Public Management Review, 12(1), pp.33~51 (2010)
  32. 조태준, "EMPLOYEE PARTICIPATION AND PERFORMANCE IN KOREAN LOCAL GOVERNMENT: MEDIATING EFFECTS OF INDIVIDUAL-LEVEL CHARACTERISTICS", International Review of Public Administration, 17(3), pp.45~70 (2012), 한국행정학회
  33. 조태준, "Participative Practices and In-Role Performance in the Korean Local Government: Focusing on an Individual’s Perceptions of Human Resource Development Practices", The Korean Journal of Policy Studies, 27(2), pp.43~65 (2012), 서울대학교행정대학원
  34. Cohen, S. G., "A predictive model of self-managing work teams effectiveness", Human Relations, 49(5), pp.643~676 (1996)
  35. Conger, J. A., "The empowerment process: Integrating theory and practice", Academy of Management Review, 13(3), pp.471~482 (1988)
  36. Cotton, J. L., "Employee involvement: Methods for improving performance and work attitudes" (1993), SAGE Publications
  37. Cotton, J. L. ., "Employee participation: Diverse forms and different outcomes", Academy of Management Review, 13(1), pp.8~22 (1988)
  38. Drake, A. R., "Empowerment, motivation, and performance: Examining the impact of feedback and incentives on nonmanagement employees", Behavioral Research in Accounting, 19, pp.71~89 (2007)
  39. French, J. R. P., "An experiment in Norwegian factory: Interpersonal dimensions in decision making", Human Relations, 13(1), pp.3~19 (1960)
  40. Goodsell, C. T., "The case for bureaucracy: A public administration polemic" (2004), CQ Press
  41. Greenberg, E. S., "The consequences of worker participation: A clarification of the theoretical literature", Social Science Quarterly, 56(2), pp.191~209 (1975)
  42. Hair, J. F., "Multivariate data analysis" (2006), Pearson Prentice Hall
  43. Huang, J., "Be proactive as empowered? The role of trust in one’s supervisor in psychological empowerment, feedback seeking, and job performance", Journal of Applied Social Psychology, 42, pp.103~127 (2012)
  44. Huang, X., "Deos participative leadership enhance work performance by inducing empowerment or trust? The differential effects on managerial and non-managerial subordinates", Journal of Organizational Behavior, 31, pp.122~143 (2010)
  45. Ingraham, P. W., "The future of merit: Twenty years after the Civil Service Reform Act", pp.103~126 (2000), Johns Hopkins University Press
  46. Johnston, M A., "Delegation and organizational structure in small business: Influences of managers’ attachment patterns", Group & Organization Management, 25(1), pp.4~21 (2000)
  47. Katz, D., "The motivational basis of organizational behavior", Behavioral Science, 9, pp.131~146 (1964)
  48. Kaufman, B. E., "The theory and practice of strategic HRM and participative management", Human Resource Management Review, 11, pp.505~533 (2001)
  49. Katz, D., "The social psychology of orgnaizations" (1966), John Wiley & Sons, Inc
  50. Landen, D. L., "Handbook of human resource management", pp.370~385 (1995), Blackwell Publishing
  51. Laschinger, H. K. S., "Impact of structural and psychological empowerment on job strain in nursing work settings: Expanding Kanter’s model", Journal of Nursing Administration, 31, pp.260~272 (2001)
  52. Leana, C. R., "Power relinquishment versus power sharing: Theoretical clarification and empirical comparison of delegation and participation", Journal of Applied Psychology, 72, pp.228~233 (1987)
  53. Leana, C. R., "Fact and fiction in analyzing research on participative decision making: A critique of Cotton, Vollrath, Froggatt, Lengnick-Hall, and Jennings", Academy of Management Journal, 15(1), pp.137~146 (1990)
  54. Liden, R. C., "An examining of the mediating role of psychological empowerment on the relations between the job, interpersonal relationships, and work outcomes", Journal of Applied Psychology, 85(3), pp.407~416 (2000)
  55. Locke, E. A., "New directions in organizational behavior", pp.265~339 (1979), JAI Press
  56. Mayer, R. C., "Trust in management and performance: Who minds the shop while the employees watch the boss?", Academy of Management Journal, 48(5), pp.874~888 (2005)
  57. McGregor, D., "The human side of enterprise" (1960), McGraw-Hill
  58. Menon, S. T., "Employee empowerment: An integrative psychological approach", Applied Psychology: An International Review, 50(1), pp.153~180 (2001)
  59. Miller, K. I., "Participation, satisfaction, and productivity: A meta-analytic review", Academy of Management Journal, 29(4), pp.727~753 (1986)
  60. Mitchell, R. R., "Motivation and participation: An integration", Academy of Management Journal, 16(4), pp.670~679 (1973)
  61. Motowidlo, S. J., "A theory of individual differences in task and contextual performance", Human Performance, 10(2), pp.71~83 (1997)
  62. Nunnally, J. C., "Psychometric theory" (1978), McGraw-Hill
  63. Nyhan, R. C., "The interrelationships of organizational commitment, trust, and participatory decision making practices in public organizations", 박사, pp.1994
  64. Organ, D. W., "A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior", Personnel Psychology, 48, pp.775~802 (1995)
  65. Radin, B. A., "Challenging the performance movement: Accountability, complexity, and democratic values" (2006), Georgetown University Press
  66. Rich, B. L., "Job engagement: Antecedents and effects on job performance", Academy of Management Journal, 53(3), pp.617~635 (2010)
  67. Ritchie, J. B., "An analysis of quantity and quality of participation as mediating variables in the participative decision making process", Personnel Psychology, 23(3), pp.347~359 (1970)
  68. Sagie, A., "Participative decision making and performance: A moderating analysis", Journal of Applied Behavioral Science, 30(2), pp.227~246 (1994)
  69. Sagie, A, Elizur, D., "Decision type, participative decision making (PDM), and organizational behavior: An experimental simulation", Human Performance, 8(2), pp.81~94 (1995)
  70. Sagie, A., "Participation and empowerment in organizations: Modeling, effectiveness, and applications" (2000), Sage Publications, Inc
  71. Scott, E. S., "Taking empowerment to the next level: A multiple-level model of empowerment, performance, and satisfaction", Academy of Management Journal, 47(3), pp.332~349 (2004)
  72. Smith, C. A., "Organizational citizenship behavior: Its nature and antecedents", Journal of Applied Psychology, 68(4), pp.653~663 (1983)
  73. Spreitzer, G. M., "When organizations dare: The dynamics of individual empowerment in the workplace", 박사, pp.1992
  74. Spreitzer, G. M., "Psychological empowerment in the workplace: Dimensions, measurement, and validation", Academy of Management Journal, 38(5), pp.1442~1465 (1995)
  75. Spreitzer, G. M., "An empirical test of comprehensive model of intrapersonal empowerment in the workplace", American Journal of Community Psychology, 23(5), pp.601~629 (1995)
  76. Spreitzer, G. M., "Social structural characteristics of psychological empowerment", Academy of Management Journal, 39(2), pp.483~504 (1996)
  77. Spreitzer, G. M., "A dimensional analysis of empowerment in relation to performance, job satisfaction, and job-related strain", Journal of Management, 23(5), pp.679~704 (1997)
  78. Srivastava, A., "Empowering leadership in management teams: Effects on knowledge sharing, efficacy, and performance", Academy of Management Journal, 49(6), pp.1239~1251 (2006)
  79. Tannenbaum, A. S., "Control in organizations" (1968), McGraw-Hill
  80. Taylor, J., "Goal setting in the Australian public service: Effects on psychological empowerment and organizational citizenship behavior", Public Administration Review, 73(3), pp.453~464 (2013)
  81. Thomas, K. W., "Cognitive elements of empowerment: An ‘interpretive’ model of intrinsic task motivation", Academy of Management Review, 15(4), pp.666~681 (1990)
  82. Van Der Westhuizen, D. W., "Culture, participative decision making and job satisfaction", International Journal of Human Resource Management, 23(13), pp.2661~2679 (2012)
  83. Volcker, P. A., "Leadership for America: Rebuilding the public service" (1989), Lexington Books
  84. Wagner, J. A., "Participation’s effects on performance and satisfaction: A reconsideration of research evidence", Academy of Management Review, 19(2), pp.312~330 (1994)
  85. Wagner, J. A., "Shared influence and organizational behavior: A meta-analysis of situational variables expected to moderate participation-outcome relationships", Academy of Management Journal, 30(3), pp.524~541 (1987)
  86. Wagner, S. H., "Employees that think and act like owners:Effects of ownership beliefs", Personnel Psychology, 56, pp.847~871 (2003)
  87. Williams, L. J., "Affective and nonaffective components of job satisfaction and organizational commitment as determinants of organizational citizenship and in-role behavior", 박사, pp.1988
  88. Yammarino, F. J., "Individualized and group-based views of participation in decision making", Group & Organization Management, 17, pp.398~413 (1992)

관련 논문AI추천

이 간행물의 다른 논문 (14건)