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정부관료제의 임파워먼트와 성과 간 관계에 대한 연구: 조직 내 개인 특성의 매개효과를 중심으로

The Effect of Empowerment on Organizational Performance in Public Bureaucracy: Focusing on the Mediating Effect of an Individual’s Intrinsic Motivation

조태준
한국인사행정학회 (Korean Society For Public Personnel Administration)|2015.09|한국인사행정학회보 (Korean Public Personnel Administration Review)|제14권 제3호|pp. 109-138

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참고문헌

키워드

조직성과임파워먼트Empowermentintrinsic motivationorganizational performance내재적 동기요인
주제분류행정학

초록

본 연구는 중앙행정기관의 5개 소속기관에 근무하는 610명의 공무원을 대상으로 임파워먼트와 성과 간 관계를 개인의 내재적 동기요인이 매개하는지 여부에 대해서 분석하였다. 본 연구는 해당 구성개념 간 인과관계 및 매개효과를 연구하기에 앞서, 확인적 요인분석을 통해서 각 구성개념의 요인모형과 모형적합도 등을 조사하였다. 본 연구는 구조모형의 기본모형에서 임파워먼트가 성과에 긍정적인 영향을 미칠 뿐만 아니라, 매개변수를 통해서도 성과에 영향을 미치는 것으로 가정하였다. 그러나 본 연구의 기본모형에서는 임파워먼트가 조직성과, 이타행동, 제안행동, 그리고 공공서비스동기에는 통계적으로 유의미한 수준에서 영향력을 행사했지만, 매개변수가 조직성과에 통계적으로 유의미한 영향력을 미치지 못한 것으로 나타났다. 이와 같은 분석결과를 바탕으로, 본 연구는 경쟁모형에서 이타행동, 제안행동, 그리고 공공서비스동기가 임파워먼트와 성과 간 관계를 완전매개하는지 여부를 분석하였다. 분석 결과, 임파워먼트는 통계적으로 유의미한 수준에서 매개변수의 완전매개효과를 통해서 조직성과에 영향력을 행사하는 것으로 나타났다.

Abstract

610 public employees participated in this study. We examined whether empowerment improves organizational performance that is measured by individuals’ perception. In addition, this study analyzed whether extra-role behavior, which consists of helping and voice, and public service motivation partially mediate the relationship between empowerment and performance. Before analyzing the causal relationship and mediating effect, this study conducted confirmatory factor analysis to confirm the construct’s proposed factor model and model fit indices. The results of structural model in SEM indicated that empowerment lead to increases in perception-based performance. However, the mediating variables did not partially mediate the causal relationship in this study. Based on the results, we examined whether the three constructs fully mediate the causal relationship in the competing model. The results indicated that the three mediating construct fully mediated the relationship between empowerment and performance.

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