심리적 임파워먼트는 조직구성원들의 팀워크를 강화하는가?: 직무열의의 매개효과와 조망수용의 조절효과를 중심으로
Does Psychological Empowerment Strengthen the Teamwork of Public Officials?: The Mediating Effect of Job Engagement and the Moderating Effect of Perspective Taking
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초록
본 연구는 공무원들의 심리적 임파워먼트와 팀워크, 직무열의 및 조망수용 간의 관련성을 규명하였다. 이를 위해 심리적 임파워먼트가 팀워크에 미치는 직접적 효과와 직무열의를 거치는 간접효과를 분석하였다. 또한 직무열의와 팀워크의 관계에서 조망수용의 조절효과를 살펴보았다. 공무원 252명을 대상으로 한 실증결과는 다음과 같다. 첫째, 공무원의 심리적 임파워먼트는 협력적 태도를 의미하는 팀워크에 긍정적인 영향을 주었다. 둘째, 공무원들의 심리적 임파워먼트는 직무열의에도 긍정적인 영향을 미쳤다. 셋째, 공무원들의 직무열의는 팀워크에 긍정적인 영향을 주었다. 넷째, 심리적 임파워먼트와 팀워크의 관계에서 직무열의의 부분매개효과가 유의미하게 나타났다. 즉 공무원들의 심리적 임파워먼트는 팀워크에 직접적으로 영향을 줄 뿐만 아니라 직무열의를 매개로 간접적으로 영향을 주었다. 다섯째, 직무열의와 팀워크의 긍정적인 관계는 공무원들의 조망수용관점에 따라 상호작용 효과를 보였다. 즉, 직무열의와 팀워크의 긍정적인 관계는 조망수용이 높은 집단이 낮은 집단에 비해 더욱 높은 것을 알 수 있다. 마지막으로 본 연구의 이론적 및 실무적 시사점, 연구의 한계와 향후 연구방향을 제시하였다.
Abstract
This study examined the relationship between the psychological empowerment of public officials and teamwork, job engagement, and perspective taking. To do this, the direct effects of psychological empowerment on teamwork and indirect effects through job engagement were analyzed. In addition, we examined the moderating effects of perspective taking in relation to job engagement and teamwork. The results of hypothesis testing for 252 public officials are as follows. First, psychological empowerment of public officials positively influenced teamwork, which means cooperative attitude. Second, the psychological empowerment of public officials has a positive effect on job engagement. Third, the job engagement of public officials positively influenced teamwork. Fourth, the partial mediation effect of job engagement was significant in the relationship between psychological empowerment and teamwork. In other words, the psychological empowerment of public officials influenced not only directly on teamwork but also indirectly through mediation of job engagement. Fifth, perspective taking moderated the positive relationship between job engagement and teamwork. In other words, the positive relationship between job engagement and teamwork is higher in the group with high perspective taking than in the group with low. Finally, this paper concludes the theoretical and practical implications of this study, limitations of the study and directions for future research.
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