스포츠경기에서의 자극적 장면이 스폰서십 효과에 미치는 영향 : 뉴로마케팅 적용
How a Sensational Event Influences Sponsorship Effects: Applying Neuromarketing
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[목적] 뉴로마케팅이란 마케팅 자극물에 대한 소비자 뇌파의 무의식적인 반응을 실시간으로 측정하여 분석할 수 있다. 이에 본 연구는 스포츠 경기의 자극적(사고) 장면이 스폰서십 효과에 미치는 영향을 뇌파 분석을 통해 밝혀보고자한다. [방법] 본 연구에서는 실험법이 사용되었다. 먼저 실험자극물로는 총 9분 39초로 편집된 F1레이싱의 영상이 사용되었고 영상 중간에 사고 장면이 삽입되었다. 실험에는 총 46명이 참여하였으며 모든 참여자가 사고 장면이 포함된 F1 영상을 시청하였다. 참가자의 뇌파는 전전두엽 두 곳과 후두엽 두 곳에서 관측하였다. 관측된 뇌파 중 알파파와 설문지로 측정된 스폰서 브랜드회상을 바탕으로 자극적 장면이 스폰서십 효과에 미치는 영향을 분석하였다. [결과] 먼저, 경기의 사고 장면은 알파파를 감소시키는 알파블로킹 현상을 유발하였으며 통계적으로 유의하였다. 두번째로, 스폰서 브랜드를 회상한 집단의 알파파워의 수준과 회상하지 못한 집단의 알파파워 수준의 차이는 통계적으로 유의하지 못해 가설은 기각되었다. 세 번째로. 경기의 사고 장면의 우뇌우세(부정적 감정) 현상은 통계적으로 유의하지 못해 가설은 기각되었다. 마지막으로 스폰서 브랜드를 회상한 집단은 좌뇌우세(긍정적 감정) 현상을 보였고 통계적으로 유의하였다. [결론] 본 연구는 학문적으로 자극적 장면(사고)에서의 알파블로킹 현상을 관찰함으로써 자극, 주의, 기억에 이르는마케팅커뮤니케이션 이론과 뉴로마케팅 이론을 스포츠 스폰서십 상황에서 확인하였다. 또, 같은 사고 장면을 상대적으로 긍정적이고 흥미롭게 본 집단이 그렇지 않은 집단에 비하여 스폰서 브랜드에 대한 기억을 보다 잘 기억하고 있음을 밝혔다. 이는 스폰서십 활동에서 스포츠팬의 자극에 대한 개인적 성향(예: 자극추구성향)이 스폰서십 효과에 영향을 미친다는 것을 의미한다. 또한 스폰서십 효과 증대를 위해 스포츠팬 혹은 고객에 대한 표적 선정의 중요성이 강조된다.
Abstract
PURPOSE Neuromarketing measures and analyzes the unconscious response of consumer brain waves to marketing stimuli in real time. This study examined how a sensational scene (accident) in a sport game influences the sponsorship effects through electroencephalography (EEG) analysis. METHODS The current study uses an experimental method. First, as an experimental stimulus, a video of F1 racing edited in a total of 9 min and 39 s was used, and an accident scene was inserted in the middle of the video. A total of 46 people participated in the experiment, and all participants watched the F1 video, including the accident scene. Participants' brain waves were observed in two prefrontal and two occipital lobes. The relationship between scene sensation and sponsorship effect was analyzed based on alpha waves and the sponsor brand recall measured by questionnaires. RESULTS First, the accident scene of the race caused the power of alpha wave to be abruptly reduced (i.e., alpha blocking). Second, the difference between the alpha power level of the group that recalled the sponsor brand and that of the group that did not recall was statistically insignificant; hence, the hypothesis was rejected. Third, the right-brain dominance (negative emotion) in the accident scene of the race was statistically insignificant; therefore, the hypothesis was rejected. Finally, the group that recalled the sponsor brand showed a left-brain dominance (positive emotion), which was statistically significant. CONCLUSIONS This study confirmed the marketing communication and neuromarketing theories on the sponsorship effects created by stimulation, attention, and memory in a sport sponsorship setting, observing alpha blocking phenomena in a sensational scene (accidents). In addition, it was revealed that the group that watched the same accident scene relatively positively and exited remembered the sponsor brand better than the group that did not watch it. The result implied that sport fan’s personal trait (e.g., sensation seeking) to sensation in sponsorship activities affects the sponsorship effect. The results also emphasized the importance of selecting target customers of sports fans in sponsorship to maximize sponsorship effects.
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