A Study of Complaint Strategies for EFL College Learners
1
조회
0
다운로드
7
인용
0
참고문헌
초록
The purpose of this study is to investigate the pragmatic proficiency of complaint in certain situations. A discourse completion test (DCT) was administered to 35 Korean college learners enrolled in regular English courses. The results show that complaints are too direct in the EFL cultural context as produced by Korean speakers of English; sometimes these subjects’ complaints are actually realized through direct criticism. Most of students fail to demonstrate the high level of pragmatic competence, and they are not able to carry out strategies appropriate to the native speakers. Most learners feel uncomfortable in their attempts to produce appropriate utterances. The learners in EFL situations do not have the linguistic proficiency to attempt this strategy of complaint. The findings indicate that learners should be taught the appropriate use of pragmatic complaint proficiency.
Abstract
The purpose of this study is to investigate the pragmatic proficiency of complaint in certain situations. A discourse completion test (DCT) was administered to 35 Korean college learners enrolled in regular English courses. The results show that complaints are too direct in the EFL cultural context as produced by Korean speakers of English; sometimes these subjects’ complaints are actually realized through direct criticism. Most of students fail to demonstrate the high level of pragmatic competence, and they are not able to carry out strategies appropriate to the native speakers. Most learners feel uncomfortable in their attempts to produce appropriate utterances. The learners in EFL situations do not have the linguistic proficiency to attempt this strategy of complaint. The findings indicate that learners should be taught the appropriate use of pragmatic complaint proficiency.
참고문헌 (15)
- Beebe, L. M., "Pragmatic transfer in ESL refusals.In Developing communicative competence in a second language", pp.55~94 (1990), Newbury
- Blum-Kulka,S., "Cross-cultural pragmatics" (1989), Ablex.
- Blum-Kulka, S., "Too many words: Length of utterance and pragmatic failure", Studies in Second Language Acquisition, 8, pp.165~179 (1986)
- Boxer,D., "Complaints as positive strategies:What the learner needs to know", TESOL Quarterly, 27(2), pp.110~132 (1993)
- Chen,H.J., "Cross-cultural comparison of English and Chinese metapragmatics in refusal. Indiana University. (ERIC Document Reproduction Service No. ED 408860)", ~ (1996)
- Gass, S., "Second language acquisition: An introductory course" (2001), Lawrence Erlbaum.
- Judd, E, "Some issues in the teaching of pragmatic competence.In Culture in second language teaching and learning", pp.152~166 (1999), Cambridge University Press.
- Kasper,G., "Pragmatics in language teaching.In Pragmatics in language teaching", pp.1~12 (2001), Cambridge University Press
- Lightbown,P., "How languages are learned" (1999), Oxford University Press
- Moon,Kyunghye, "Speech act study: Differences between native and nonnative speaker complaint strategies. Retrieved April 3, 2008, from http:", tesol, pp.Kyunghye_Moon.pdf[DOI]
- Murphy, B., "My grade’s too low: The speech act set of complaining. In Speech acts across cultures: Challenges to communication in a second language", pp.191~216 (1996), Mouton de Gruyter
- 오상이, "불만표시 발화행위: 독일인과 한국인의 상호문화 비교", 중등교육연구, 53(2), pp.199~220 (2005), 중등교육연구소
- Olshtain, E, "Complaints: A study of speech act behavior among native and non-native speakers of Hebrew. In The pragmatic perspective", pp.195~208 (1987), John Benjamins
- Olshtain, E., "Interlanguage features of the speech act of complaining. In Interlanguage pragmatics", pp.108~122 (1993), Oxford University Press
- Tanck,S., "Speech act sets of refusal and complaint: A comparison of native and non-native English speakers' production. Paper presented for?TESL 523 Second Language Acquisition class at American University, Washington, DC", ~ (2002)