네일 샵 고객의 네일 서비스 요인별 만족도에 관한 연구

Abstract

In this study the requirements and satisfaction of our customers fully understand the needs of customerswishing to service the specific services that can be achieved by presenting the direction of the managementof a successful nail salon to help, the following results were obtained. First, the general characteristics ofthose surveyed, while the women are the most stable social life, as a means of self-development time topursue outward beauty that can be seen. First, the general characteristics of surveyed women in the sociallife of the most reliable means of self-development time to pursue outward beauty that can be seen. Second,the nail salon nail salon service satisfaction by factors revisit the doctor look at the doctor showed highergender, age, and occupation were significantly different (p<.05). Second, the nail salon nail salon servicesatisfaction by factors revisit the doctor look at the doctor showed higher gender, age, and occupation weresignificantly different (p<.05). Factors that contribute to re-visit the nail salon to show the human factoris the most significant shone gender, age, occupation, showed significant differences in average income(p<.05). Nail salon nail salon services are available to customers for the functional factors showed highersatisfaction. Human factors indicate satisfaction took out in the high education and job satisfaction weresignificantly different (p<.05). Nail salon nail salon services, customers can conveniently use a high factorin education and job satisfaction showed significant difference (p<.05). Facilities showed high satisfactionfactor in education and significant difference in average income (p<.05) satisfaction about the main facilityfactors were higher average education and income were significantly different (p<.05). When you view theresults of this study using a nail salon clients nail care services is a growing need for high quality servicediversification can be seen that the high-end. In addition, the surgeon thought was best in hospitalitytechnology and, unlike the old shop customers can use the convenience of a selection, shop interiors, fromthe atmosphere and for all factors carefully so ttajyeobogo to meet customers’ service needs four days shopfor impressive in customer satisfaction and quality management services will be provided.