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The Use of English First-person Pronouns in Service Encounter Interactions: A Strategy for Displaying Speakers' Stances

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한국언어학회 (The Linguistic Society of Korea)|2006.03|언어 (Korean Journal of Linguistics)|제31권 제1호|pp. 27-49

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Abstract

Ryoo, Hye-Kyung. 2006. The Use of English First-person Pronouns in Service Encounter Interactions: A Strategy for Displaying Speakers' Stances. Korean Journal of Linguistics, 31-1, 27-49. The present study examines the use of English first-person pronouns (I and we) in service encounter interactions. In spite of the substantial semantics and pragmatics research of the first-person pronouns, there has not been enough attention given to the patterns and dynamics involved in using the pronouns in everyday verbal activities. This study aims at contributing to a recently growing body of research that has addressed the practical and situated production of the first-person pronouns through a detailed analysis of actual pronoun usages. The data came from video- and audio-recorded interactions at two retail stores owned by Korean immigrants in a Midwestern city of US. The analysis of the sequential organization of talk in this study clearly revealed the intriguing verbal strategies used by the participants actively utilizing the first-person pronouns, I and we, for their practical and interactional purposes. Specifically, it was found that the participants tactfully used the first-person pronouns to display their stances and identities in specific business situations through shifting those pronouns in on-going interactions. (University of Seoul)

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