Korean Employees Are Direct: (Im)politeness and Rapport in International Professional Encounters
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In the light of an exploratory survey and related interviews this paper discusses the notion of (im)politeness in international business communication. We examined the perceptions of (im)politeness among internationally operating Korean and Finnish business professionals in their professional interaction. The data were analyzed through the framework of rapport management; the three components of rapport management were presented and discussed in order to investigate the judgements of (im)politeness. We also draw attention to the fact that the shared language of international business today is increasingly non-native English or ELF (English as a Lingua Franca). ELF is a language without explicit and identified normative ties to particular kind of behaviour, which is a significant factor affecting evaluations of (im)politeness. To conclude, we emphasize the subjective,relational and situation-specific nature of (im)politeness and propose a model that underlines the particular role of interactional goals in evaluating appropriate (‘polite’) behaviour in international business situations.
Abstract
In the light of an exploratory survey and related interviews this paper discusses the notion of (im)politeness in international business communication. We examined the perceptions of (im)politeness among internationally operating Korean and Finnish business professionals in their professional interaction. The data were analyzed through the framework of rapport management; the three components of rapport management were presented and discussed in order to investigate the judgements of (im)politeness. We also draw attention to the fact that the shared language of international business today is increasingly non-native English or ELF (English as a Lingua Franca). ELF is a language without explicit and identified normative ties to particular kind of behaviour, which is a significant factor affecting evaluations of (im)politeness. To conclude, we emphasize the subjective,relational and situation-specific nature of (im)politeness and propose a model that underlines the particular role of interactional goals in evaluating appropriate (‘polite’) behaviour in international business situations.
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