장애인 사회서비스 분야의 복지기술 도입 현황과 개선방안에 대한 연구 - 현장 실무자 초점집단면접조사(FGI)를 중심으로

Abstract

Welfare technology enables innovative changes in welfare services and cost-effective services in a social environment such as rapid development of technology, changes in social service patterns after COVID-19, quantitative expansion of other welfare demands due to low birth rates, financial deterioration due to changes in population structure, increased welfare demand costs due to quantitative and qualitative expansion of welfare demand for the elderly, and financial burden of social services. Therefore, this study aims to find ways to improve the successful implementation of welfare technology and service advancement in the social service for the disabled in Korea. For the result, a focus group interview (FGI) was conducted with five workers at the middle manager level or higher at the welfare center for the disabled, and a total of 4 major categories, 11 middle range categories, and 28 subcategories were derived through the thematic analysis. FGI results are follows, first, social workers who work at welfare center feel that welfare technology is no longer unfamiliar to them, but positive and negative positions coexist on welfare technology. Second, various attempts and efforts are being made at the practice part to utilize and apply welfare technology in the field, but it is difficult to actively utilize welfare technology due to the lack of expertise of practitioners and difficulties in application. Third, for the successful application of welfare technology, it was required to establish a technology and evaluation system that reflected practice area’s needs, and it was found that it was necessary to raise awareness and capabilities of practitioners and users. Fourth, for the successful application of welfare technology, it was found that it was necessary to develop and distribute appropriate technology at the government level, and to establish a network and platform. Based on these research results, policy and practical measures were suggested to advance the introduction of welfare technology in the practical area of social services for the disabled in Korea.