디지털변혁이론과 중소기업의 디지털변혁을 위한 정부의 역할
Digital Transformation Theory and SME Innovation Strategy
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초록
디지털변혁은 기업이 가진 자원과 프로세스를 표준화하고 모 듈화한 후에 이를 디지털로 변화시켜 온라인으로 통제가 가능한 상태로 만드는 것을 말한다. 디지털변혁은 기업들이 전통적인 사업방식하에서 봉착해 있던 가치와 원가의 딜레마를 해결하면 서 많은 변화를 초래하고 있다. 하지만 중소기업들은 자원과 정 보, 역량의 부족으로 이러한 변화를 수용하는 데 많은 어려움을 겪고 있다. 디지털변혁을 위해서는 디지털변혁 전략, 고객 인터 페이스 전략, 생산운영시스템 구축 전략, 그리고 협력체제 구축 전략의 네 가지 영역에 대한 고민이 필요하다. 가장 중요한 것 은 자신들의 비즈니스모델을 고객 관점에서 재구성하고 이를 토 대로 디지털변혁 전략을 만드는 것이다. 문제는 중소기업들의 경우, 디지털변혁에 대한 준비가 되어 있지 않고 역량이 많이 부족하다는 것이다. 따라서 이를 보완하기 위해 정부는 디지털 변혁을 위한 표준, 교육, 연구개발, 시험･인증 등 인프라를 만들 고 사회적 합의를 도출하며, 혁신제품에 대한 시장으로서의 역 할을 수행해야 한다.
Abstract
Digital transformation can be defined as the process to standardize and modularize resources and processes and then turn them into a digital form to be controlled by online. Digital transformation is the key factor which solves value-cost dilemma companies have faced in the traditional business systems. However, SMEs in Korea face various problems in adopting the digital transformation due to lack of resources, information, and capabilities. To accomplish a successful digital transformation, companies need to have four strategies: digital transformation strategy, customer interface strategy, production and operation system strategy, and collaborative partnership strategy. The most important part is to establish their own digital transformation strategy by restructuring their business models from the customer perspective. To complement the weakness of SMEs, governments need to build the infrastructure for digital transformation including standards, education, R&D, and test and verification, build social consensus, and act as a market place for innovative products made by SMEs.
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