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디지털전환 서비스에 관한 탐색적 연구

An exploratory Study on Digital Transformation Service

고형석|최영진|나종회|이석준
한국엔터프라이즈아키텍처학회 (Korea Institute of Enterprise Architecture)|2022.06|정보화연구 (The Journal of Information Technology and Architecture)|제19권 제2호|pp. 73-91|DOI 10.22865/jita.2022.19.2.73

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참고문헌

키워드

4차 산업혁명디지털전환Digital transformation4th industrial revolutionIT service디지털전환 정책IT서비스디지털전환 서비스IT 기반 전환지능정보화Digital transformation serviceDigital transformation policyIT-enabled transformationIntelligent transformation
주제분류과학기술학

초록

디지털전환의 개념, 현황, 디지털전환을 촉진하는 국내외 정책을 분석하였다. 디지털전환 및 디지털전환 서비스를 명확화하고 디지털전환에는 다양한 디지털전환 서비스 제공이 필수적이다. 디지털전환을 달성하기 위해서는 디지털전환 서비스를 제공하는 기업의 경쟁력이 중요하다. 디지털전환 서비스 기업의 경쟁력에 의해 디지털전환에 의한 혁신이 가능하다고 판단된다. 디지털전환 서비스에 대한 정의, 분류는 학문적인 연구가 부족한 현실을 고려해서, 현재 관련 서비스를 제공하는 구내의 주요기업들을 조사, 분석하는 방법으로 진행하였다. 연구를 통하여 솔루션기반의 디지털전환 서비스가 가장 중요하다는 사실을 확인하였다. 솔루션기반 디지털전환 서비스를 제공하는 기업의 경쟁력 확보는 필수적인 고려 대상이다. 기업의 경쟁력 강화는 인력양성과 역량강화를 위한 방안에 집중해야 한다. 단기적으로 디지털전환 기술을 사회와 기업의 비즈니스 프로세스에 융합해서 활용하는 인력을 양성하는 교육을 집중지원하면 단기적으로도 성과를 기대할 수 있다고 연구의 결론을 제시하였다.

Abstract

The concept, current status of digital transformation, and domestic and foreign policies that promote digital transformation are analyzed. It is essential to clarify digital transformation and digital transformation services, and to provide various digital transformation services for digital transformation. In order to achieve digital transformation, the competitiveness of companies providing digital transformation services is important. It is judged that innovation by digital transformation is possible due to the competitiveness of digital transformation service companies. The definition and classification of digital transformation services were conducted by investigating and analyzing major companies in the premises that currently provide related services, considering the lack of academic research. Through the research, it was confirmed that the solution-based digital transformation service is the most important. Securing competitiveness of companies that provide solution-based digital transformation services is an essential consideration. To strengthen a company's competitiveness, it is necessary to focus on measures for manpower training and capacity building. In the short term, the study concluded that intensive support for education that nurtures human resources who converge digital transformation technology into social and corporate business processes can yield results in the short term.

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