대화 지속성 암묵적 단서를 고려한 차량 내 음성 인터랙션 구조 연구
A Study on the In-Vehicle Voice Interaction Structure Considering Implicit context with Persistence of Conversation
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초록
본 연구에서는 차량 내 음성 인터랙션을 사용하는 사용자의 대화 행태를 탐색적으로 살펴보았다. 본 연구의 목적은 시스템과의 음성 인터랙션에서 사용자들이 기대하는 대화 요소를 파악하여 사람 간의 대화와 유사한 음성 인터랙션을 가능하게 하기 위한 구조적 개선점을 제시하는 것이다. 사용자의 차량 내 음성 인터랙션 행태를 관찰하기 위해 맥락 질문법을 통해 자료를 수집하고 개방 코딩을 사용하여 인터뷰 내용을 분석하였다. 이를 통해 음성 인터랙션 기능의 유용성을 탐구할 수 있었으며, 이러한 유용성은 기능에 대한 사용자의 만족도와 사용 지속성을 증가시킨다는 점에서 매우 중요하다. 본 연구는 기술에 대한 사용자의 경험적 요구를 대인관계 모델인 대화의 관점에서 분석하였다는 점에서 의미가 있다고 할 수 있다.
Abstract
In this study, the conversation behavior of users is investigated by using in-vehicle voice interaction system. The purpose of this study is to identify the elements of conversations that the users expect in voice interactions with systems and present the structural improvements to enable the voice interactions similar to those between people. To observe the users’ behavior of voice interaction in the vehicle, the data through contextual inquiry are collected and the interview contents are analyzed by using the open coding. We have been able to explore the usefulness of voice interaction features, which are of great importance in that they increase the user's satisfaction with the features and their usage persistence. This study is meaningful in analyzing the user’s empirical needs for the technology of interpersonal model from the perspective of conversation.
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