본문 바로가기
KERD
논문KCI 등재

요양보호사의 폭력경험과 직무만족 간의 관계에서 소명의 매개효과

Mediating Effect of Calling on the Relationship between Experience of Violence and Job Satisfaction among Care Workers

0

조회

0

다운로드

0

인용

0

참고문헌

키워드

초록

본 연구의 목적은 요양보호사의 폭력경험이 직무만족에 미치는 영향관계에서 소명의 매개효과를 검증하고 요양보호사의 직무만족을 향상시킬 수 있는 방안을 모색하는 것이다. 이를 위해 요양보호사 558명의데이터를 분석하였다. 자료분석은 SPSS 27.0 통계 프로그램을 활용하였으며, 응답자의 일반적 특성및 주요 변수의 특징을 살펴보기 위해 빈도분석, 기술통계분석, 신뢰도분석, 상관분석을 실시하였다. 주요 변수의 영향관계 및 매개효과의 검증은 Bron과 Kenny(1986)가 제시한 3단계 위계적 회귀분석을실시하였으며, 매개효과의 통계적 유의성 검증은 Sobel Test를 통해 확인하였다. 연구결과, 첫째, 폭력경험은 소명에 부(-)적인 영향을 미치는 것으로 나타났다. 즉, 폭력경험이 많을수록 소명이 낮아지는 것을의미한다. 둘째, 요양보호사의 폭력경험은 직무만족에 부(-)적인 영향을 미치는 것으로 나타났는데, 이는폭력경험이 많을수록 직무만족은 낮아지는 것을 뜻한다. 셋째, 소명은 폭력경험이 직무만족에 미치는영향에 대해 부분적으로 매개하는 것으로 나타났다. 이 같은 결과를 바탕으로 요양보호사의 직무만족을제고하기 위해 폭력경험의 감소 및 소명의식을 향상시키는 방안을 논의하였다.

Abstract

This study aimed to verify the mediating effect of calling in the relationship between the experiences of violence and job satisfaction and to find ways to improve job satisfaction among care workers. For this purpose, the data from 558 care workers were analyzed. For data analysis, frequency analysis, descriptive statistical analysis, reliability analysis, and correlation analysis were conducted using the SPSS 27.0. Hierarchical regression analysis was performed using Baron & Kenny(1986)'s three-step method to examine the mediating effects and the statistical significance verification of the mediating effect was confirmed through the Sobel Test. The research results are as follows. First, the experience of violence had a negative effect on the calling. Second, the experience of violence had a negative effect on job satisfaction. Third, the calling partially mediated the effect of violence experiences on job satisfaction. Based on these results, measures were discussed to reduce the experience of violence and improve calling and job satisfaction of care workers.

참고문헌 (50)

  1. Ahn, Hong-Soon, "Elderly Welfare Theory" (2013), Knowledge Community
  2. Baron, R. M., "The Moderator–mediator Variable Distinction in Social Psychological Research : Conceptual, Strategic, and Statistical Considerations", Journal of Personality and Social Psychology, 51(6), pp.1173~ (1986)
  3. Baumeister, R. F., "Meanings of Life" (1991), Guilford Press
  4. Beak, Jong-Jin, "The Mediating Effects of Job Stress between Job Satisfaction and Service Subject’s Violence Cognizance of Geriatric Care Worker at Long-term Care Facilities", Korean Journal of Care Management (2014)
  5. Choi, Hyounwoo, "Client Violence Experience of Care Workers and Their Attitudes toward Older People", Korean Journal of Research in Gerontology, 31(1), pp.33~44 (2022)
  6. Esteves, T., "Calling for Leadership : Leadership Relation with Worker’s Sense of Calling", Leadership & Organization Development Journal, 39(2), pp.248~260 (2018)
  7. Ha, Yoo Jin, "Validation of the Korean Version of Multidimensional Calling Measure(MCM-K)", Korean Journal of Industrial and Organizational Psychology, 27(1), pp.191~220 (2014)
  8. Han, Seong Min, "A Study on the Relationship between Experience of Violence, Burnout, and Job Satisfaction of Elderly Caregivers : Focusing on the Controlled Mediating Effect of Resilience", Culture and Convergence, 43(12), pp.1249~1272 (2021)
  9. Han, Sumi, "The Effect of Working Environment on Job Satisfaction of Care Workers", Asia-pacific Journal of Multimedia Services Convergent with Art, Humanities, and Sociology(AJMAHS), 6(12), pp.357~367 (2016)
  10. Hwang, Boram, "A Study on the Risk Factors of the Client Violence Experiences of Care Workers Working in Nursing Homes", The Social Science Research Institute, 31(1), pp.1~28 (2015)
  11. Hwang, Gyeong Ae, "The Influence of Job Education on the Quality of Care Services of Nursing Home Care Workers in Gyeongsangbuk-do : Focused on the Mediating Effect of Job Satisfaction", Journal of Daegu Gyeongbuk Studies, 20(2), pp.215~231 (2021)
  12. Jang, Jin Yi, "The Relation between Perceiving a Calling and Life Satisfaction : The Mediating Effects of Work Meaning, Living a Calling, Life Meaning, and Job Satisfaction", Korean Journal Of Counseling And Psychotherapy, 26(1), pp.123~146 (2014)
  13. Jeong, Ho-Yeol, "The Effect of Cook’s Traumatic Events Experience on their Post Trauma Growth and Career Commitment : The Moderating Effect of Vocational Calling", Journal of Tourism and Leisure Research, 33(1), pp.315~336 (2021)
  14. Jung, Eunhee, "A Qualitative Case Study on the Experience of Violence from Clients of Long-Term Care Facilities", The Journal of Korean Long Term Care, 10(3), pp.187~210 (2022)
  15. Jung, Sol, "An Empirical Analysis of the Relationship between Organizational Culture and Job Satisfaction and Organizational Immersion through the Modulating Effect of Organizational Characteristics", Korean Journal of Local Government & Administration Studies, 36(3), pp.69~90 (2022)
  16. Jung, Yo-Han, "The Effects of Residents’ Violence and Coping Behavior on Job Satisfaction among Care Workers in Nursing Homes for Older Adults : An Approach Using Mixed Methods Research", The Korean Gerontological Society, 43(2), pp.213~234 (2023)
  17. Kim, Hye-Young, "Factors Influencing on the Job Satisfaction for Care Workers : Case Study of Jeollanamdo", Korean Journal of Social Welfare Studies, 42(4), pp.35~59 (2011)
  18. 김진애, "요양보호사 직무만족도에 관한 연구", 석사, 사회복지, pp.2009
  19. Kim, Kyeongsook, "A Study on Behavioral and Psychological Symptom of Dementia(BPSD) among Dementia Elderly in an Institutional Setting", The Korean Gerontological Society, 27(1), pp.137~152 (2007)
  20. Kim, Mi Young, "The Study on Care Worker's Self-Efficacy, Job Satisfaction and Turnover Intention at Long-Term and Home Care Service Centers", Korean Journal of Gerontological Social Welfare, 62, pp.361~382 (2013)
  21. Kim, Miyoung, "A Study on the Influence of Family Caregiver’s Sense of Calling on Job Satisfaction –Focusing on the Mediating Effect of Social Support and the Moderating Effects of Family Strengths", Ph. D, pp.2023
  22. Kim, Og Son, "The Effects of Violent Experiences and Coping on Job Stress of Caregivers in Long-Term Care Facilities", Journal of Korean Academic Society of Home Health Care Nursing, 24(2), pp.169~180 (2017)
  23. Kim, Shinsook, "A Study on Effect of Compensation Satisfaction and Calling on Organizational Commitment of Care Givers in Long-term Care Facilities for the Elderly", Health and Social Welfare Review, 34(1), pp.159~182 (2014)
  24. Kim, Yeong Bun, "The Effect of a Care Worker's Vocational Calling on Job Exhaustion and Turnover Intention- A Mediating Effect of Organizational Commitment -", Ph.D., pp.2021
  25. Lee Eunkyoung, "A Study on the Perception of Youth Work as a Vocation and Attendant Levels of Job Satisfaction", Studies on Korean Youth, 22(1), pp.115~140 (2011)
  26. Lee, Eun Young, "Caregivers’ Experience of Violence and Coping with It in Nursing Homes", Research in Community and Public Health Nursing, 23(2), pp.134~143 (2012)
  27. 이자영, "요양보호사의 직무만족도에 관한 연구 : 경기도 도농복합시를 중심으로", 석사, 사회복지학, pp.2010
  28. Lee, Joo Yeon, "The Relationship Between Nursing Students’ Calling and Nursing Professionalism : Focusing on the Mediating Effect of Ethical Sensitivity", Journal of Industrial Convergence, 21(11), pp.107~115 (2023)
  29. Lee, Jukyung, "A Qualitative Case Study on Examined of the Client Violence in the Mental Health Social Workers' Experience and Recover Effort of Trauma", Journal of Social Science, 24(4), pp.45~64 (2013)
  30. Lee, Jun Hyuk, "The Effects of Caregivers’ Self-leadership on Their Job Engagement : Focusing on the Mediating Effect of Sense of Vocational Calling and Resilience", Korean Journal of Business Administration, 36(4), pp.609~629 (2023)
  31. 이정아, "영성 리더십이 부하의 일터영성을 통해 직무열의 및 이직의도에 미치는 효과", 석사, 인재개발학과 인재개발전공, pp.2014
  32. Lee, Jun-Hyuk, "The Effects of Caregivers’ Self-leadership on Their Job Engagement : Focusing on the Mediating Effect of Sense of Vocational Calling and Resilience", Korean Journal of Business Administration, 36(4), pp.609~629 (2023)
  33. Lee, Kyoung-Joo, "Effect of Sense of Calling on Knowledge Pursuance, Customer Orientation, and Service Quality Efficacy of Frontline Employees in Hotels", Journal of Tourism Sciences, 38(4), pp.37~54 (2014)
  34. Long-Term Care Survey, "Lee, Yunkyung", Korea Institute for Health and Social Affairs, ~ (2022)
  35. Ministry of Health and Welfare, "2020 Elderly Health Welfare Service Information", ~ (2020)
  36. Ministry of Health and Welfare, "2024 Nursing Care Worker Training Guidelines", ~ (2024)
  37. Park, Eun Hee, "The Effects of Professional Consciousness on Calling, Communication Competence, Job Satisfaction of Caregivers", Journal of the Korea Convergence Society, 11(3), pp.263~269 (2020)
  38. Park, Hun-Sik, "A Study on Work Satisfaction Perceived by Care givers Participated in Long Term Care Insurance Service Focused on Sense of the Calling to the Field", Journal of Community Welfare, 33, pp.243~265 (2010)
  39. Park, Hwie-Seo, "The Relationships among Occupational Identity, Occupation Satisfaction Job Commitment of Care Workers in Care Hospitals-Focusing on Moderating Effects of Personal Characteristics", Journal of The Korea Society of Computer and Information, 22(9), pp.179~185 (2017)
  40. Park, Youg-hyeon, "Effects of Employees’ Attitudes on Elderly Care, Quality of Service and Job Satisfaction in Care Workers : The Interactive Effects based on the Type of Long-term Care Service", Korean Journal of Gerontological Social Welfare, 76(3), pp.37~64 (2021)
  41. Roh, Ronsan, "An Effect of Client Violence to Job Satisfaction in Professional Care Workers : Focused on Mediating Effect of Emotional Labor and Moderating Effect of Directors’ Authentic Leadership", Journal of Public Policy Studies, 38(3), pp.1~35 (2021)
  42. 노상충, "일터영성(Workplace Spirituality)이 조직효과성에 미치는 영향", 박사, 심리학과 산업및조직전공, pp.2013
  43. 성다혜, "개인-직무 부합이 내적동기 및 선제행동에 미치는 효과 : 직무권태, 잡크래프팅, 일터영성의 조절효과를 중심으로", 석사, 인재개발학과 인재개발학전공, pp.2014
  44. Shin, Jeong Wook, "Study on the Effects of Emotional Labor on Job Satisfaction and Turnover Intentions : Focusing on the Differences between Facilities and Visiting Care Staffs", Korean Review of Organizational Studies, 13(3), pp.201~228 (2016)
  45. Shin, Yong Seok, "A Study Regarding the Effect that a Long-term Caregivers' Perceptions of Emotional Leadership and Experience of Affective Events has on the Quality of Service Provided: The Mediating Effect of Job Satisfaction and Moderating One of Workplace Spirituality", Ph. D., pp.2015
  46. Shin, Youngil, "The Effects of Job Stress on Job Satisfaction of Caregivers Based on Hygiene Motivation Theory : Focusing on Mediating Effects of Parenting Efficacy", The Journal of Humanities and Social Science, 10(4), pp.495~510 (2019)
  47. Shin, Youngil, "Mediating Effect of Job Satisfaction in the Relationship Between Caregivers’ Calling and Organizational Performance", Journal of the Korea Convergence Society, 9(11), pp.393~402 (2018)
  48. Yoon, Kyeonga, "Client Violence and Job Stress in the Nursing Homes", The Korean Gerontological Society, 27(2), pp.281~298 (2007)
  49. Yoon, Soon-Ja, "The Effects of Job Characteristics of Elderly Long-Term Care Facilities’ Workers on Job Satisfaction", Master, pp.2020
  50. Yun, Eungyeong, "The Relationship between the Client's Experience of Violence, Turnover Intention, and Coping with Stress of Care Workers", International Next-generation Convergence Technology Association, 5(6), pp.1222~1236 (2021)

관련 논문AI추천

이 간행물의 다른 논문 (11건)