메디컬 스킨케어 종사자의 직무만족도 및 영향요인에 관한 연구

Abstract

The medical skincare industry is rapidly growing due to an aging society and an increasing demand in managing appearances. However, there is low job satisfaction and high turnover of workers in this industry because they are faced with an ambiguous legal status and high emotional labor. Yet, there is limited in-depth research in this specific area. Our study aims to fill this gap and seek effective human resource management strategies by analyzing job satisfaction and its influence on the sociodemographic and work environment factors among medical skincare workers. We conducted an online survey from January 3 to January 22, 2025, which involved 72 medical skincare workers from clinics in medical institutions in Daegu, South Korea. We measured sociodemographic and work environment characteristics, along with features of job satisfaction (workload and intensity, salary level, opportunities for professional development, communication, and cooperation), on a 5-point Likert scale. We used SAS 9.4 to analyze the measures. Significant differences based on institution type, department, position, age, and work experience were observed in the sub-factors of job satisfaction. The overall job satisfaction significantly differed only by work experience, with the 5-to-10-year experience group showing the highest satisfaction and the less than 1-year experience group showing the least. Although extrinsic factors like monthly salary and weekly working hours influenced individual satisfaction sub-factors, they did not have a direct statistically significant impact on overall job satisfaction. This suggests that intrinsic job characteristics and emotional labor play a pivotal role. All job satisfaction factors exhibited significant positive correlations. To enhance job satisfaction among medical skincare workers, tailored support for early-career professionals, reasonable workload and compensation, emotional labor management, and systemic improvements are urgently required. Future research requires expanded scope and specialized measurement tools.