Cross-Cultural Pragmatic Variation in Complaint Speech Acts: A Comparative Study of Uzbek and American English Discourse
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From a cross-cultural perspective this study investigates complaint production patterns between Uzbek and American English speakers across various social contexts. Using a Discourse Completion Task (DCT) with 60 participants (30 Uzbek EFL learners and 30 American native speakers), the study analyzes complaints based on six semantic components: opener, orientation, act statement, justification, remedy, and closing. Statistical analyses, including descriptive statistics and inferential tests (chi-square and t-tests), reveal pragmatically significant differences in complaint strategies between the groups. Specifically, Uzbek EFL learners demonstrated a stronger preference for indirect strategies and more extensive use of politeness markers, compared to American native speakers. Additionally, social distance and offense severity significantly influenced strategy selection in both groups, with Uzbek EFL learners showing greater sensitivity to social hierarchies. Hopefully, these findings will contribute to better understanding cultural influences on pragmatic competence and offer practical implications for language teaching and intercultural communication.
Abstract
From a cross-cultural perspective this study investigates complaint production patterns between Uzbek and American English speakers across various social contexts. Using a Discourse Completion Task (DCT) with 60 participants (30 Uzbek EFL learners and 30 American native speakers), the study analyzes complaints based on six semantic components: opener, orientation, act statement, justification, remedy, and closing. Statistical analyses, including descriptive statistics and inferential tests (chi-square and t-tests), reveal pragmatically significant differences in complaint strategies between the groups. Specifically, Uzbek EFL learners demonstrated a stronger preference for indirect strategies and more extensive use of politeness markers, compared to American native speakers. Additionally, social distance and offense severity significantly influenced strategy selection in both groups, with Uzbek EFL learners showing greater sensitivity to social hierarchies. Hopefully, these findings will contribute to better understanding cultural influences on pragmatic competence and offer practical implications for language teaching and intercultural communication.
참고문헌 (31)
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