커뮤니티케어(지역사회통합돌봄) 대상자별 서비스디자인 적용 사례 연구

Abstract

Background : It is necessary to understand how Community Care(CC) is planned for the target audience and to research on practical measures. This study aims to examine the process and performance of problem-solving through CC cases through design for each target. The purpose of this study is to explore the role and direction of design for the realization of continuous CC. Methods : First, the current status and characteristics of domestic CC policies were described based on literature research and data published by the Ministry of Health and Welfare. Second, based on the research report and various case data, we looked through the design characteristics in practical examples of design application for the realization of domestic and foreign CC by target. Third, the direction of CC was discovered through a public service design approach, focusing on service design cases for each subject of CC. Results : In the design application of CC, practical cases for the elderly and the disabled accounted for most, and design attempts for mental patient or the homeless were insufficient. In addition, the focus was on the development of App. design for CC, so there were concerns about the occurrence of the digital service weak. In order to solve the problem of welfare blind spots, we were able to discover the direction of the design solution through various domestic and foreign cases. Conclusions : Design-based CC as a practical measure plays an important role in the safety and health of residents, as well as local community and national order, so various types of non-face-to-face care services and systems have high economic value as one of the future industries with great growth after COVID-19. Various design models for CC that can be flexibly operated in a variety of situations are expected to play a role in the future, such as enhancing the national brand value following “K-quarantine”.