서비스정보디자인으로 구현한 여성복지시설 퇴소준비 가이드라인 적용 연구

Abstract

Background: Women's welfare facilities, which are the residential environment for women in need of protection, needed guidelines to be used as common standards for stable independence and discharge management of the subjects. In the previous primary study, to solve this problem, subjects and counselors at women's welfare facilities participated directly and proposed guidelines for systematic discharge preparation. The guidelines as self-reliance indicators were actually applied to counseling sites at women's welfare facilities, and the usability and improvement plans for the guidelines were examined. Methods: The study consisted of two stages, and in the first stage, the guidelines presented in the primary study were outlined and the construction steps were summarized. Based on this, in the second stage, subjects preparing to leave the Gyeongnam women's welfare facility and counselors used the guidelines to directly evaluate their independence and provide counseling. Results: The gap in judgment between the subject and the counselor can be narrowed through the discharge preparation guidelines, confirming the importance of sharing a common judgment standard for the degree of readiness for independence. In addition, in order to discover the cause of the gap in opinion, the need for continuous counseling and communication between the subject and the counselor was reaffirmed based on the independence index. Conclusion: By confirming the role of guidelines in realizing successful independence of subjects, it was possible to expect the positive effects of a service design approach in counseling sites that enabled smoother communication by applying common indicators in the field of social welfare. It is hoped that through continued longitudinal research, it will be actively utilized in various fields as a welfare measure for various community care recipients.