호텔 내부고객의 직무만족에 대한 인구통계학적 비교분석
Demographical comparison analysis on the work satisfaction of the internal hotel customers
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This study purposes to figure the differences in work satisfaction that hotel employees, who could be called as internal hotel customers, recognize according to the demographic characteristics. That is, the study proposes differences of work satisfaction according to genders, academic abilities, working department and position, and the differentiated strategies and implications that could consider work satisfaction of internal customers, who could be named as important resources to achieve the managerial target of the hotel enterprises, through such. To summarize the analysis results, first of all, the satisfaction verification of the internal hotel customers according to the genders showed to have statistic means, and the female group had higher satisfaction than the male group in the entire categories of the work satisfaction, including satisfaction in work, fare, working environment and relationship between employees. Second, the entire categories showed to have statistic means in the satisfaction verification of the internal hotel customers according to the working department. Third, the difference verification of work satisfaction by positions appeared as the manager group had higher satisfaction in work and fare satisfactions but employees showed to have lower satisfaction.
Abstract
This study purposes to figure the differences in work satisfaction that hotel employees, who could be called as internal hotel customers, recognize according to the demographic characteristics. That is, the study proposes differences of work satisfaction according to genders, academic abilities, working department and position, and the differentiated strategies and implications that could consider work satisfaction of internal customers, who could be named as important resources to achieve the managerial target of the hotel enterprises, through such. To summarize the analysis results, first of all, the satisfaction verification of the internal hotel customers according to the genders showed to have statistic means, and the female group had higher satisfaction than the male group in the entire categories of the work satisfaction, including satisfaction in work, fare, working environment and relationship between employees. Second, the entire categories showed to have statistic means in the satisfaction verification of the internal hotel customers according to the working department. Third, the difference verification of work satisfaction by positions appeared as the manager group had higher satisfaction in work and fare satisfactions but employees showed to have lower satisfaction.
참고문헌 (24)
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