关于在情绪智力对工作满意度和情感承诺的关系中: 积极情绪和消极情绪的调节效果的研究
The Effect of Emotional Intelligence on Job Satisfaction and Affective Commitment: The Moderating Role of Positive and Negative Affectivity at Work
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최근 조직구성원의 감성지능에 대한 관심이 고조되고 있다. 조직생활에 있어서는 지적지능 외에 감성지능이 구성원의 관계형성이나 직무수행에 더 영향이 크며 그 결과 직무만족도나 조직에 대한 태도에도 영향을 미치는 것으로 인식되고 있기 때문이다. 본 연구는 조직에서 구성원의 감성지능이 그들의 직무만족이나 조직에 대한 정서적몰입에 미치는 영향을 실증적으로 분석하고자 하였다. 동시에 그 과정에서 구성원의 긍정적 정서와 부정적 정서의 조절효과도 조사하였다. 실증적 조사 결과 구성원의 감성지능은 그들의 직무만족과 정서적 몰입에 정(+)의 영향을 미치는 것으로 나타났다. 그리고 감성지능과 직무만족·정서적 몰입간의 관계에서 긍정적 정서의 조절효과는 나타나지 않았으나 부정적 정서는 조절효과가 있는 것으로 밝혀졌다. 본 연구 결과는 조직에서 구성원의 감성지능을 높일 수 있는 실천적 방안 마련의 필요성과 함께 종업원 선발 시 선발요소로서 부정적 정서에 대한 특별한 고려가 필요하다는 실천적 시사점을 제시해주고 있다.
Abstract
This study investigated the effect of emotional intelligence of employees on their job satisfaction and affective commitment. The moderating role of positive and negative affectivity at work was also analyzed in the relationships between them. Based on analysis of questionnaire survey obtained from 179 company employees, it was found that positive relationship between emotional intelligence and job satisfaction, and affective commitment. The moderating role of positive affectivity in the relationships between emotional intelligence and job satisfaction, affective commitment was not found, but negative affectivity moderated the relationships between emotional intelligence and job satisfaction, affective commitment such that the relationship was weaker in the employees with high negative affectivity. Finally, some practical recommendations for increasing emotional intelligence and decreasing negative affectivity of employees in organizations were suggested.
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