Research and Design of Functional Requirements of Shared Electric Bicycle App Based on User Experience
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초록
Intelligent applications are crucial for increasing the popularity of shared urban electric bicycles (EBs). Building an application platform architectural system that can satisfy independent user operations is critical forincreasing the intelligent usage of shared EBs. Consequently, we collected online reviews of shared EBapplications, conducted semantic processing and sentiment analysis, and refined the positive and negativereview data for each function. The positive and negative review indices of each function were calculated usingthe formulae for positive and negative review indices of product functions, thereby determining the functionsthat need to be improved. Each function of the Shared EB application was improved according to its businessprocess. The main contributions of this study are to build a user requirement architecture system for the SharedEB application with five dimensions and 22 functions using the Delphi method to design the user interface (UI)of this application based on user satisfaction evaluation results; to create a high-fidelity dynamic interactionprototype and compare user satisfaction before and after improving the Shared EB application functions. Thetesting results indicate that the changes in the UI significantly improve the user experience satisfaction of theurban Shared EB application, with the positive experience index increasing by 69.21% and the negativeexperience index decreasing by 75.85% overall. This information can be directly used by relevant companiesto improve the functions of the Shared EB application.
Abstract
Intelligent applications are crucial for increasing the popularity of shared urban electric bicycles (EBs). Building an application platform architectural system that can satisfy independent user operations is critical forincreasing the intelligent usage of shared EBs. Consequently, we collected online reviews of shared EBapplications, conducted semantic processing and sentiment analysis, and refined the positive and negativereview data for each function. The positive and negative review indices of each function were calculated usingthe formulae for positive and negative review indices of product functions, thereby determining the functionsthat need to be improved. Each function of the Shared EB application was improved according to its businessprocess. The main contributions of this study are to build a user requirement architecture system for the SharedEB application with five dimensions and 22 functions using the Delphi method to design the user interface (UI)of this application based on user satisfaction evaluation results; to create a high-fidelity dynamic interactionprototype and compare user satisfaction before and after improving the Shared EB application functions. Thetesting results indicate that the changes in the UI significantly improve the user experience satisfaction of theurban Shared EB application, with the positive experience index increasing by 69.21% and the negativeexperience index decreasing by 75.85% overall. This information can be directly used by relevant companiesto improve the functions of the Shared EB application.
참고문헌 (18)
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