간호사 간 인계 의사소통 경험에 관한 내용분석
The Handoff Communication Experience of Nurses - Focused on Content Analysis -
1
조회
0
다운로드
18
인용
0
참고문헌
키워드
초록
This study is a qualitative research to identify the real state and problems of off-going nurses’ handoff communication of nurses. The data were analyzed by qualitative content analysis. The study results are classified into two categories. On the positive side, there were empathy, advice and consideration in terms of attitude and behavior. In terms of content, the categories were relevance, concreteness, completion, accuracy, timeliness, organization, positive information. On the negative side, the off-going nurse experienced unilateral, inconsiderate, disrespectful-unreceptive, emotional and impersonal attitude, abusive words and physical violence. The negative experiences in terms of content included inaccuracy, incompleteness, unrelatedness, incoherence and a question of understanding. This research will contribute to the development of training program for nurses’ handoff skills by analyzing the strategy frequently used.
Abstract
This study is a qualitative research to identify the real state and problems of off-going nurses’ handoff communication of nurses. The data were analyzed by qualitative content analysis. The study results are classified into two categories. On the positive side, there were empathy, advice and consideration in terms of attitude and behavior. In terms of content, the categories were relevance, concreteness, completion, accuracy, timeliness, organization, positive information. On the negative side, the off-going nurse experienced unilateral, inconsiderate, disrespectful-unreceptive, emotional and impersonal attitude, abusive words and physical violence. The negative experiences in terms of content included inaccuracy, incompleteness, unrelatedness, incoherence and a question of understanding. This research will contribute to the development of training program for nurses’ handoff skills by analyzing the strategy frequently used.
참고문헌 (22)
- Bak YI, "Qualitative research and textlinguistics", Textlinguistics, 32(32), pp.123~135 (2012)
- Bak YI, "Structure of narrative texts", Language and Linguistics, 61, pp.53~80 (2013)
- Baker SJ, "Bedside shift report improves patient safety and nurse accountability", Journal of Emergency Nursing, 36(4), pp.355~358 (2010)
- Benson E, "Improving nursing shift-to-shift report", Journal of Nursing Care Quality, 22(1), pp.80~84 (2007)
- Choi MH, "Enhancement of customer satisfaction by handover method improvement", Korean Society for Quality in Health Care, pp.221~222 (2005)
- Choi SI, "A study on efficient handover", pp.163~170 (2000), Korean Society for Quality in Health Care
- Currie J, "Improving the efficiency of patient handover", Emergency Nurse, 10(3), pp.24~27 (2002)
- Fenton W, "Developing a guide to improve the quality of nurses' handover", Nursing Older People, 18(11), pp.32~36 (2006)
- A survey study for efficient handover method development. 2012 Hospital Nurses Association Service Research Report, "Hospital Nurses Association", 111~114 (2012)
- Hsieh H, "Three approaches to qualitative content analysis", Qualitative Health Reserch, 15(9), pp.1277~1288 (2005)
- Hwang GJ, "Adjustment of proper shift hours by improving the nursing reporting system", Journal of Korean Clinical Nursing Research, 7(1), pp.5~33 (2001)
- A study on the degree of satisfaction, verbal handover time and record handover time for handover method development, "Jeong YE", Korean Society for Quality in Health Care, 243~251 (1998)
- Lamond D, "The information content of nurse change of shift report: acomparative study", Journal of Advanced Nursing, 31(4), pp.794~804 (2000)
- Lee HJ, "A study on change-of-shift report as a nursing ritual", Dae Bul University Journal, 7(1), pp.377~386 (2001)
- Lee GJ, "Efficiency enhancing of nurse service by handover's process improvement", Korean Society for Quality in Health Care, pp.395~397 (2009)
- Let's raise nursing efficiency by handover shorter time and readjustment of workload sharing, "Lee JH", Korean Society for Quality in Health Care, 35~36 (2006)
- Lee JW, "How do nurses communicate with doctors: a qualitative study to nurses' communication experience", Seoul National University Institute of Humanities Inmunnonchong, 71(1), pp.345~385 (2014)
- Activity reinforcement for nurses' handover shorter time, "Lee SS", Korean Society for Quality in Health Care, 171~173 (2000)
- Sexton A, "Nursing handovers: do we really need them?", Journal of Nursing Management, 12(1), pp.37~42 (2004)
- A study on development of efficient nurese' handover model, "Son GA", Korean Society for Quality in Health Care, 253~255 (1998)
- "National patient goals- critical access hospital and hospital" (2006)[URL]
- Welsh CA, "Barriers and facilitators to nursing handoffs: recommendations for redesign", Nursing Outlook, 58(3), pp.148~154 (2010)