의료기관 내 간호사와 의료기사·행정직원 간 상호관계인식에 관한 연구
A Study on the Relationship Perception among Nurses, Technicians and Administrative Staffs in Medical Institution
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Purpose: This study aimed to analyze the relationship among nurses, technicians and administrative staffs including from small offices to large university hospital. Methods: A total of 483 workers in hospitals (245 nurses, 136 technicians and 102 administrative staffs) were recruited for this study. The relationship level was measured with Barrett-Lennard relationship Questionnaire. Results: The results were as follows: 1) Nurses' regard from technicians and technicians’ congruence from administrative staffs was significantly high. 2) Nurses’ regard and understanding from technicians was significantly higher compare to administrative staffs. Technicians' regard and un-conditionality from administrative staffs also higher compare to nurses. Administrative staffs’ regard and congruence from technicians was significantly higher compare to nurses. 3) ‘regard’, ‘empathic understanding’ and ‘congruence’ domain scale were lower in nurses compare to technicians and administrative staffs (9.30±14.46, -.050±10.32, 5.17±9.91). 4) relationship scales were higher in primary care clinics compare to larger hospitals. Conclusion: Nurses, technicians and administrative staffs should recognize the verbal and nonverbal factors that affect their relationship and try to develop relationship enhancing program. Implications and suggestions to further research are discussed.
Abstract
Purpose: This study aimed to analyze the relationship among nurses, technicians and administrative staffs including from small offices to large university hospital. Methods: A total of 483 workers in hospitals (245 nurses, 136 technicians and 102 administrative staffs) were recruited for this study. The relationship level was measured with Barrett-Lennard relationship Questionnaire. Results: The results were as follows: 1) Nurses' regard from technicians and technicians’ congruence from administrative staffs was significantly high. 2) Nurses’ regard and understanding from technicians was significantly higher compare to administrative staffs. Technicians' regard and un-conditionality from administrative staffs also higher compare to nurses. Administrative staffs’ regard and congruence from technicians was significantly higher compare to nurses. 3) ‘regard’, ‘empathic understanding’ and ‘congruence’ domain scale were lower in nurses compare to technicians and administrative staffs (9.30±14.46, -.050±10.32, 5.17±9.91). 4) relationship scales were higher in primary care clinics compare to larger hospitals. Conclusion: Nurses, technicians and administrative staffs should recognize the verbal and nonverbal factors that affect their relationship and try to develop relationship enhancing program. Implications and suggestions to further research are discussed.
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