간호사의 의사소통 프로그램에 대한 국내 연구동향
Current domestic research trends on nurses’ communication programs
2
조회
0
다운로드
3
인용
0
참고문헌
키워드
초록
Purpose : Communication skill of healthcare providers is important in quality care. The purpose of this study are to identify intervention its outcome for improving communication skills among nurses. Methods : This is a literature review databases were searched, including RISS, KISS, KMbase, KoreaMed in Korea. The strategy was established in search terms included nurses, communication, programs and literature reviewed during published in the last 10 years. Results : We including 9 studies, conducted mainly in hospital settings. Most communication programs consist of lecture, role play, feed-back, discussion. As a results of, communication programs appear to be effective in improving communication skills for nurses. We found evidence to support a beneficial effect of communication programs on nurses’ communication skills, self-efficacy, interpersonal relationship, emotional intelligence and intershift performance. Conclusion : Study results indicate that educational and training programs are needed to increase communication skills for nurses within various clinical contexts. Based on the results of this study, it is necessary to conduct systematic review, meta-analysis research so that the effects of communication programs of clinical nurses can be systematically identified.
Abstract
Purpose : Communication skill of healthcare providers is important in quality care. The purpose of this study are to identify intervention its outcome for improving communication skills among nurses. Methods : This is a literature review databases were searched, including RISS, KISS, KMbase, KoreaMed in Korea. The strategy was established in search terms included nurses, communication, programs and literature reviewed during published in the last 10 years. Results : We including 9 studies, conducted mainly in hospital settings. Most communication programs consist of lecture, role play, feed-back, discussion. As a results of, communication programs appear to be effective in improving communication skills for nurses. We found evidence to support a beneficial effect of communication programs on nurses’ communication skills, self-efficacy, interpersonal relationship, emotional intelligence and intershift performance. Conclusion : Study results indicate that educational and training programs are needed to increase communication skills for nurses within various clinical contexts. Based on the results of this study, it is necessary to conduct systematic review, meta-analysis research so that the effects of communication programs of clinical nurses can be systematically identified.
참고문헌 (21)
- Deneckere S, "Better interprofessional teamwork, higher level of organized care, and lower risk of burnout in acute health care teams using care pathways: a cluster randomized controlled trial", Med. Care, 51(1), pp.99~107 (2013)
- Bramhall E., "Effective communication skills in nursing practice", Nurs Stand, 29(14), pp.53~59 (2014)
- Turner M, "Mandatory communication skills training for cancer and palliative care staff: Does one size fit all?", Eur J Oncol Nurs, 15(5), pp.398~403 (2011)
- 조용애, "간호사의 의료인 간 의사소통에 대한 조사연구", 임상간호연구, 19(1), pp.20~32 (2013), 병원간호사회
- Newell S, "The patient experience of patient-centered communication with nurses in the hospital setting: a qualitative systematic review protocol", JBI Database System Rev Implement Rep, 13(1), pp.76~87 (2015)
- Tay LH, "Nurses’ perceptions of the barriers in effective communication with inpatient cancer adults in Singapore", J Clin Nurs, 21(17-18), pp.2647~2658 (2012)
- 손연정, "중환자실 간호사의 의사소통 능력, 소진이 간호업무성과에 미치는 영향", 기본간호학회지, 20(3), pp.278~288 (2013), 기본간호학회
- Bays AM, "Interprofessional communication skills training for serious illness: evaluation of a small-group, simulated patient intervention", J Palliat Med, 17(2), pp.159~166 (2014)
- van Weert JC, "Effects of communication skills training and a question prompt sheet to improve communication with older cancer patients: a randomized controlled trial", Crit Rev Oncol Hematol, 80(1), pp.145~159 (2011)
- 조용애, "중환자실 간호사를 위한 자기주장훈련의 효과", 임상간호연구, 19(2), pp.255~264 (2013), 병원간호사회
- Ahn JW, "ICU nurses' perceptions of communication difficulties, importance, satisfaction and communication barrier with patient families", Perspectives in Nursing Science, 10(1), pp.12~23 (2013)
- 목승현, "공공의료기관 간호사의 환자안전사고 대처를 위한 시뮬레이션 기반 의사소통 교육프로그램 개발 및 효과", 한국산학기술학회논문지, 21(10), pp.115~126 (2020), 한국산학기술학회[DOI]
- 신나연, "SBAR를 활용한 의사소통 인수인계 시뮬레이션 기반 교육의 효과: 신규 간호사들을 대상으로", 한국간호시뮬레이션학회지, 6(2), pp.57~68 (2018), 한국간호시뮬레이션학회[DOI]
- 김미영, "SBAR를 이용한 의사소통이 간호사의의사소통 인식과 환자안전에 대한 태도에 미치는 효과", 임상간호연구, 24(1), pp.23~33 (2018), 병원간호사회[DOI]
- 신윤희, "사티어모델 기반 의사소통 교육프로그램이 공공병원 간호사의의사소통 능력, 정서지능, 우울 및 행복에 미치는 효과", 한국보건간호학회지, 32(1), pp.122~134 (2018), 한국보건간호학회[DOI]
- 유미자, "의사소통 훈련 프로그램이 간호사의 의사소통능력, 감성지능(EQ), 자존감 및 대인관계능력에 미치는 효과에 대한 사례연구", 한국산학기술학회논문지, 19(6), pp.280~290 (2018), 한국산학기술학회[DOI]
- 김윤화, "SBAR 프로그램이 암 병동 간호사의 의사소통명확성, 임상수행능력과 자기효능감에 미치는 효과", 재활간호학회지, 19(1), pp.20~29 (2016), 한국재활간호학회
- 정연옥, "대화 분석적 인수인계 의사소통 교육 프로그램이 임상간호사의 인수인계 수행능력, 자기효능감, 대인관계 스트레스에 미치는 효과: 예비연구", 정신간호학회지, 25(3), pp.176~186 (2016), 한국정신간호학회[DOI]
- 이미옥, "비폭력의사소통 프로그램이 간호사의 의사소통능력, 대인관계 및 분노에 미치는 효과", 한국컴퓨터정보학회논문지, 21(10), pp.85~89 (2016), 한국컴퓨터정보학회
- 현미숙, "SBAR-협력적 의사소통 프로그램이 간호사의 의사소통 능력과 간호사-의사 협력에 미치는 효과", 간호행정학회지, 22(5), pp.518~530 (2016), 간호행정학회[DOI]
- Kerr D, "The effectiveness of training interventions on nurses’ communication skills: A systematic review", Nurse Educ Today, 89, pp.1~12 (2020)