임상 간호사의 일반적 특성에 따른 의사소통 능력과 공감능력 조사연구
A Study on Communication Ability and Empathy According to General Characteristics of Clinical Nurses
1
조회
0
다운로드
1
인용
0
참고문헌
키워드
초록
Purpose : The purpose of this study is to identify the degree of communication and empathy of clinical nurses and to identify the differences in empathy and communication skills according to the generalcharacteristics of clinical nurses. Methods : A total of 316 nurses were recruited from five hospitals. The data were analyzed using SPSS 21.0 with real number, percentage, mean, t-test, ANOVA, and Pearson’s correlation. Results : According to the results of this study, the general characteristics that were statistically significant in the difference in communication ability according to general characteristics were age, clinical experience,position, and number of hospital beds. There was a statistically significant difference in empathy ability according to clinical experience, department, place of work, and number of hospital beds. Conclusion : Based on the results of this study, an intervention program to improve communication and empathy should be developed in consideration of the statistically meaningfully interpreted generalcharacteristics to improve communication and empathy so that patient-centered nursing can be achieved.
Abstract
Purpose : The purpose of this study is to identify the degree of communication and empathy of clinical nurses and to identify the differences in empathy and communication skills according to the generalcharacteristics of clinical nurses. Methods : A total of 316 nurses were recruited from five hospitals. The data were analyzed using SPSS 21.0 with real number, percentage, mean, t-test, ANOVA, and Pearson’s correlation. Results : According to the results of this study, the general characteristics that were statistically significant in the difference in communication ability according to general characteristics were age, clinical experience,position, and number of hospital beds. There was a statistically significant difference in empathy ability according to clinical experience, department, place of work, and number of hospital beds. Conclusion : Based on the results of this study, an intervention program to improve communication and empathy should be developed in consideration of the statistically meaningfully interpreted generalcharacteristics to improve communication and empathy so that patient-centered nursing can be achieved.
참고문헌 (24)
- 손연정, "중환자실 간호사의 의사소통 능력, 소진이 간호업무성과에 미치는 영향", 기본간호학회지, 20(3), pp.278~288 (2013), 기본간호학회
- Levinson W, "Developing physician communication skills for patient-centered care", Health Affairs, 29(7), pp.1310~1318 (2010)
- 김대현, "의료 커뮤니케이션: 세가지 기능적 접근", 의료커뮤니케이션, 1(1), pp.1~6 (2006), 대한의료커뮤니케이션학회
- 정자용, "초보간호사의 대인관계능력, 직무 스트레스, 스트레스 대처유형이 이직의도에 미치는 영향: 직무 스트레스를 중심으로", 한국직업건강간호학회지, 27(1), pp.36~47 (2018), 한국직업건강간호학회[DOI]
- Lee HD, "Effects of interpersonal relations program on group counseling", Journal of Gyeong Sang Academy, 19, pp.195~203 (1980)
- Navran L, "Communication and adjustment in marriage", Journal of the Family Process, 6, pp.173~184 (1967)
- 박영수, "중환자실 간호사의 대상자 중심(Patient Centered) 의사소통 역량수준 및 관련요인", 중환자간호학회지, 11(2), pp.51~62 (2018), 한국중환자간호학회
- Wong CS, "The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study", The Leadership Quarterly, 13(3), pp.243~274 (2002)
- 박서현, "정신간호사의 공감능력과 유머감각이 의사소통능력에 미치는 영향", 문화기술의 융합, 7(2), pp.1~7 (2021), 국제문화기술진흥원
- Rogers D, "The role of emotion control and emotional rumination in stress management training", International Journal of Stress Management, 2(3), pp.119~132 (1995)
- 홍미화, "임상간호사의 의사소통 능력과 돌봄 행위의 관계에서 공감 역량의 매개효과", 기본간호학회지, 28(4), pp.411~420 (2021), 기본간호학회[DOI]
- 황혜민, "간호사 공감프로그램이 간호학생의 공감능력, 의사소통능력, 전문직 자아개념에 미치는 효과", 의료커뮤니케이션, 12(2), pp.157~166 (2017), 대한의료커뮤니케이션학회[DOI]
- Mehrabian A, "A measure of emotional empathy", Journal of Personality, 40, pp.525~543 (1972)
- Park SH, "Empathy, empathetic understanding" (1994), Wonmisa
- 전병성, "공감과 이타행동과의 관계", 석사, 교육심리및교육과정, pp.2003
- 모의희, "자기존중감과 의사소통 훈련을 통한 부부적응집단상담 프로그램의 개발", 박사, 상담심리, pp.2002
- Navran L., "Communication and adjustment in marriage", The family Process, 6, pp.173~184 (1967)
- 최은연, "의사소통 기술 집단상담이 고등학생의 자아개념 및 의사소통 능력에 미치는 효과", 석사, 상담심리, pp.2004
- 한미진, "암 환자를 돌보는 종합병원 간호사의 공감역량, 의사소통능력, 간호근무환경이 인간중심돌봄에 미치는 영향", 재활간호학회지, 25(1), pp.11~21 (2022), 한국재활간호학회[DOI]
- 정광하, "간호사 의사소통의 영향요인", 동서간호학연구지, 17(2), pp.164~170 (2011), 동서간호학연구소
- 조정화, "임상간호사의 의사소통 능력과 공감역량이 회복탄력성에 미치는 영향", 한국웰니스학회지, 13(4), pp.51~60 (2018), 한국웰니스학회[DOI]
- Lee YJ, "Development and validation of an instrument to measure nurses’ compassion competence", Applied Nursing Research, 30, pp.76~82 (2016)
- 정현순, "정신간호사의 공감능력과 감사성향이직무만족에 미치는 영향", 디지털융복합연구, 15(11), pp.395~405 (2017), 한국디지털정책학회[DOI]
- Wong CS, "The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study", The Leadership Quarterly, 13(3), pp.243~274 (2002)