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항공사의 ESG경영이 객실승무원의 조직자부심과 조직시민행동에 미치는 영향

The Effects of Airlines’ ESG Management on Organizational Pride and Organizational Citizensship Behavior of Cabin Crew

고주희
한국외식산업학회 (The Korean Foodservice Association)|2024.12|한국외식산업학회지 (FoodService Industry Journal)|제20권 제6호|pp. 435-448|DOI 10.22509/kfsa.2024.20.6.028

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키워드

ESG ManagementOrganizational Citizenship BehaviorAirlinesOrganizational Pride
주제분류관광학

초록

In general, ESG management is conducted for external stakeholders, but the impact on internal employees is also very important. In particular, in the case of airlines, the service provided by cabin crews determines management performance. Therefore, the purpose of this study is to identify the influence of airlines’ ESG management on the organizational pride and organizational citizenship behavior of cabin crews and to identify its role. The sample for the survey was selected from cabin crews belonging to the cabin team of Korean Air who have been working for more than one year. The survey was conducted for 30 days from June 1 to 30, 2024 using a self-administered questionnaire that cabin crews filled out themselves. Of the collected questionnaires, those that were incomplete or inconsistently completed were excluded, and 223 questionnaires were ultimately used as a valid sample for analysis. The analysis results showed that environment and social among airlines’ ESG management had a positive effect on organizational pride. In particular, the environment was found to have the greatest effect on organizational pride. On the other hand, the governance did not have a significant effect on organizational pride. In addition, organizational pride was found to have a positive effect on organizational citizenship behavior. Finally, it was confirmed that environmental and social factors strengthen organizational citizenship behavior through cabin crews' organizational pride. Through these results, this study identified that ESG management of airlines is an important factor not only for consumers but also for employees, and presented practical implications for effective human resource management of airlines.

Abstract

In general, ESG management is conducted for external stakeholders, but the impact on internal employees is also very important. In particular, in the case of airlines, the service provided by cabin crews determines management performance. Therefore, the purpose of this study is to identify the influence of airlines’ ESG management on the organizational pride and organizational citizenship behavior of cabin crews and to identify its role. The sample for the survey was selected from cabin crews belonging to the cabin team of Korean Air who have been working for more than one year. The survey was conducted for 30 days from June 1 to 30, 2024 using a self-administered questionnaire that cabin crews filled out themselves. Of the collected questionnaires, those that were incomplete or inconsistently completed were excluded, and 223 questionnaires were ultimately used as a valid sample for analysis. The analysis results showed that environment and social among airlines’ ESG management had a positive effect on organizational pride. In particular, the environment was found to have the greatest effect on organizational pride. On the other hand, the governance did not have a significant effect on organizational pride. In addition, organizational pride was found to have a positive effect on organizational citizenship behavior. Finally, it was confirmed that environmental and social factors strengthen organizational citizenship behavior through cabin crews' organizational pride. Through these results, this study identified that ESG management of airlines is an important factor not only for consumers but also for employees, and presented practical implications for effective human resource management of airlines.

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국내 항공사 종사자의 ESG활동 인식이 조직 자부심과 정서적 조직몰입에 미치는 영향정태연항공객실승무원이 지각하는 항공사 ESG 경영이 직무만족과 고객지향성에 미치는 영향정영미한국항공경영학회 · 한국항공경영학회지2024 · 제22권 제5호호텔기업의 ESG경영이 호텔직원의 자부심과 소속감에 미치는 영향: 조직 자부심의 매개효과최동희한국해양관광학회 · 해양관광학연구2023 · 제16권 제1호항공사 CSR에 대한 승무원의 인식과 조직몰입의 관계에서 조직동일시의 매개효과강상묵, 장미경관광경영학회 · 관광경영연구2013 · 제17권 제3호ESG경영활동에 대한 호텔종사원의 인식이 조직시민행동과 이직의도에 미치는 영향고주희, 권나경한국외식산업학회 · 한국외식산업학회지2025 · 제21권 제5호ESG에 대한 직원들의 인식: 조직 자부심, 조직 동일시, 조직지향 조직시민행동에 미치는 영향조아라, 최인혜한국산업및조직심리학회 · 한국심리학회지: 산업 및 조직2025 · 제38권 제2호

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