Crisis Communication Strategy for Responding the Disaster in North-East Asia: Enhancing the Cooperative Disaster Management Network and the Social Network
0
조회
0
다운로드
0
인용
0
참고문헌
키워드
초록
The purpose of this paper is to give some crisis communication strategies for effective cooperation and coordination among the countries in global society. Based on the theoretical discussions, in this paper, five strategic recommendations toward improving crisis communication are offered as follows; First, it is necessary that a small, dynamic team for global crisis communication function be established among the nearby countries. Second, for understanding the neighboring country's crisis situation, it is needed that the common crisis communication organizations which play an important role of disseminating accurate information and giving the collaborative efforts in each country have to be made. Third, for effective crisis management, an appropriate infrastructure that includes open and effective communication channels among different levels and across organizations must be in place. Fourth, mass communication should fulfill a variety of functions in society and provide information, interpretation of events, and its influence, etc for cooperating and coordinating the crisis management. Fifth, to acquire a correct understanding of the bordering country's crisis and calamities, intercultural education program should be established in the crisis communication system.
Abstract
The purpose of this paper is to give some crisis communication strategies for effective cooperation and coordination among the countries in global society. Based on the theoretical discussions, in this paper, five strategic recommendations toward improving crisis communication are offered as follows; First, it is necessary that a small, dynamic team for global crisis communication function be established among the nearby countries. Second, for understanding the neighboring country's crisis situation, it is needed that the common crisis communication organizations which play an important role of disseminating accurate information and giving the collaborative efforts in each country have to be made. Third, for effective crisis management, an appropriate infrastructure that includes open and effective communication channels among different levels and across organizations must be in place. Fourth, mass communication should fulfill a variety of functions in society and provide information, interpretation of events, and its influence, etc for cooperating and coordinating the crisis management. Fifth, to acquire a correct understanding of the bordering country's crisis and calamities, intercultural education program should be established in the crisis communication system.
참고문헌 (39)
- Hyung Y. Kim, "Policy Science" (2000), Bobmunsa
- Laurence Barton, "Crisis in Organizations: Managing and Communicating in the Heat of Chaos" (1993), South-Western Publishing Co.
- Louise K. Comfort, "Risk, Security, and Disaster Management", Annual Review of Political Science, 8(1), pp.335~356 (2005)
- Ali Farazmand, "Introduction: Crisis and Emergency Management, In Handbook of Crisis and Emergency Management" (2001), Marcel Dekker, Inc.
- O. Lerbinger, "The Crisis Manager: Facing Risk and Responsibility" (1997), Lawrence Erlbaum Associates
- Sherry J. Holladay, "Crisis Communication Strategies in the Media Coverage of Chemical Accidents", Journal of Public Relations Research, 21(2), pp.208~217 (2009)
- Gary L. Kreps, "Organizational Communication" (1986), Longman
- Michael D. Tabris, "Crisis Management, In Experts in Action: Inside Public Relations" (1984), Longman, Inc.
- Karl E. Weick, "Enacted Sensemaking in Crisis Situations", Journal of Management Studies, 25, pp.305~317 (1988)
- David E. Williams, "Expanding the Crisis Planning Function: Introducing Elements of Risk Communication to Crisis Communication Practice", Public Relations Review, 24(3), pp.387~400 (1998)
- Louise K. Comfort, "Rethinking Security: Organizational Fragility in Extreme Events", Public Administration Review, 62, pp.98~106 (2002)
- W. Timothy Coombs, "Protecting Organization Reputations during a Crisis: The Development and Application of Situational Crisis Communication Theory", Corporate Reputation Review, 10(3), pp.163~176 (2007)
- Christine M. Pearson, "From Crisis Prone to Crisis Prepared: A Framework for Crisis Management", Academy of Management Executive, 7(1), pp.48~59 (1993)
- Kerstin Castenfors, "Crisis Communication: Learning from the 1998 LPG near Miss in Stockholm", Journal of Hazardous Materials, 88(2), pp.235~254 (1998)
- K. Hewitt, "Calamity in a Technocratic Age, In Interpretations of Calamity" (1983), Allen and Unwin
- Uriel Rosenthal, "Simulation-oriented Scenarios: An Alternative Approach to Crisis Decision Making and Emergency Management, In Crisis Management and Decision Making: Simulation Oriented Scenarios" (1991), Kluwer Academic Publishers
- Steven, Venette, "Risk Communication in a High Reliability Organization: APHIS PPQ's Inclusion of Risk, In Decision Making UMI Proquest Information and Learning" (2003), Ann Arbor
- Steven, Venette, "Risk as an Inherent Element in the Study of Crisis Communication", Southern Communication Journal, 73(3), pp.197~210 (2008)
- P. Slovic, "Perceptions of Risk", Science, 236 (2001)
- Charles Perrow, "Normal Accidents: Living with High Risk Technologies" (1999), Princeton University Press
- W. Timothy Coombs, "Impact of Past Crises on Current Crisis Communication: Insights from Situational Crisis Communication Theory", Journal of Business Communication, 41(3), pp.265~289 (2004)
- W. T. Coombs, "The Crisis Grid: Theory and Application in Crisis Management, In New Avenues in Risk and Crisis Management" (1995), University of Nevada Small Business Development Center
- Christine M. Pearson, "Reframing Crisis Management", Academy of Management Review, 23(1), pp.59~76 (1998)
- Saundra K. Schneider, "Flirting with Disaster: Public Management in Crisis Situations" (1995), M.E. Sharpe
- B. Sundelius, (1997), Nerenius & Santerus
- Jesper Falkheimer, "Multicultural Crisis Communication: Towards a Social Constructionist Perspective", Journal of Contingencies and Crisis Management, 14(4), pp.180~189 (2006)
- "Webster's Third New International Dictionary" (1977), G. and C. Merriam Co.
- 이재은, "Securing the National Security and Re- inforcing the Cyber Crisis Management System in Asia", 한국위기관리논집, 4(1), pp.105~116 (2008), 위기관리 이론과 실천
- Hyun Kim, "Policy Communication and Socialism: Learning from the Chernobyl Disaster", The Korea Policy Journal, 6, pp.120~135 (2006)
- Bert Pijnenburg, "The Zeebrugge Ferry Disaster: Elements of a Communication and Information Processes Scenario, In Crisis Management and Decision Making: Simulation Oriented Scenarios" (1991), Kluwer Academic Publishers
- James L. Garnett, "Communicating throughout Katrina: Competing and Complementary Conceptual Lenses on Crisis Communication", Public Administration Review, 67, pp.171~188 (2007)
- Saundra K. Schneider, "Governmental Response to Disasters: The Conflict Between Bureaucratic Procedures and Emergent Norms", Public Administration Review, 52(2), pp.135~145 (1992)
- W. W. Waugh, "Emergency Management, In International Encyclopedia of Public Policy and Administration, Vol. 2" (1998), Westview Press
- Rae, Zimmerman, "The Relationship of Emergency Management to Governmental Policies on Man-Made Technological Disasters", Public Administration Review, 45, pp.29~39 (1985)
- Ronald W. Perry, "Emergency Management Strategies for Communicating Hazard Information", Public Administration Review, 45, pp.72~77 (1985)
- Stephen W. Littlejohn, "Theories of Human Communication, 4th ed" (1992), Wadworth, Inc.
- Howard, Conkey, "National Crisis Communication Arrangements for Agricultural Emergencies", The Australian Journal of emergency Management, 19(3), pp.43~46 (2004)
- T. S. Lim, "Language and Verbal Communication across Cultures, In Handbook of International and Intercultural Communication" (2002), Sage