수요자 중심 정책을 위한 시민 참여형 공공서비스 디자인 연구- 어린이 통학버스 안전 승하차 유도 디자인 사례를 중심으로 -

Abstract

Background The necessity to come up with public policy that actively reflects the needs of consumers, moving away from the suppliers is on the rise. Hence, design as a tool that reasons out customers’ needs is frequently employed. Methods The literature review was conducted to figure out the current status as well as problems of the public policy and role of the design and the case of Seoul Design Governance was analyzed. The studies result in finding out issues of the current civil participation public service design. To complement the issues, investigation of new solution was carried out, which suggests the appropriate way for civil participation public service design. Result Analysis of the project on the 'Seoul Design Governance' showed that they tended to focus on visibility in the outcome and moreover, constraints to actualization existed. In addition, it was found out that there was no step to verify the solution to the customer. Therefore, research of new solution was conducted to supplement the problems. Conclusion First, it has to be focused on finding out adequate service to fulfill needs of customers. Next, to achieve the purpose, stakeholder who is directly relevant to the design should be included. It is essential to make stage to verify the solution to the customers, not determine the found solution immediately as well. After defining the main problem at the early stage of the design process, developing the process could allow for deeper results.