Research on Health Emergency Information Design for Foreigners in South Korea - Focusing on the COVID-19 Pandemic -
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Background COVID-19 has become a global issue in countless aspects. One of the challenges has been the dissemination of information about the virus, especially to the foreign population, which are more likely to be in danger during a health emergency because of linguistic and cultural barriers. For this reason, this study investigates the accessibility of official information provided by the Government of South Korea on COVID-19 through different platforms, such as apps, pamphlets, ads, and informative posters. Methods The opinions of foreigners who reside or have been in South Korea during the COVID-19 outbreak were evaluated through an anonymous online questionnaire. Elements that were lacking or needed further development, were discussed. Afterwards, seven samples pertaining to three different media modes (smart, online, and offline) were analysed based on their accessibility, and a few guidelines for each media mode were proposed. Result In regard to emergency health information acquisition, online media was the most used mode by foreigners. However, foreigners still faced challenges, such as being confused by conflicting information, or not being able to find information due to poor visibility. The accessibility factors ofutility and usability also required some improvement. Conclusion To improve the communication of health emergency information to the vulnerable foreign population, we should unify and interconnect the content, facilitate the translation by third parties, improve comprehension and engagement with the user, and add other senses for people with disabilities.
Abstract
Background COVID-19 has become a global issue in countless aspects. One of the challenges has been the dissemination of information about the virus, especially to the foreign population, which are more likely to be in danger during a health emergency because of linguistic and cultural barriers. For this reason, this study investigates the accessibility of official information provided by the Government of South Korea on COVID-19 through different platforms, such as apps, pamphlets, ads, and informative posters. Methods The opinions of foreigners who reside or have been in South Korea during the COVID-19 outbreak were evaluated through an anonymous online questionnaire. Elements that were lacking or needed further development, were discussed. Afterwards, seven samples pertaining to three different media modes (smart, online, and offline) were analysed based on their accessibility, and a few guidelines for each media mode were proposed. Result In regard to emergency health information acquisition, online media was the most used mode by foreigners. However, foreigners still faced challenges, such as being confused by conflicting information, or not being able to find information due to poor visibility. The accessibility factors ofutility and usability also required some improvement. Conclusion To improve the communication of health emergency information to the vulnerable foreign population, we should unify and interconnect the content, facilitate the translation by third parties, improve comprehension and engagement with the user, and add other senses for people with disabilities.
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