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온라인 협업 시스템의 품질관리 체계에 대한 연구

The Quality Control System on Online Collaboration System

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초록

Recently, the importance of quality control on the online collaboration system is increasing, since it is realized that many participants do not guarantee the quality of online collaboration’s output anymore. Hence in this paper, we propose the framework of quality control in order to assure the quality of output from online collaboration system. The proposed framework provides the solution strategies to overcome the challenges of current collaboration systems. To do that, first of all we define the basic process (create, initiate, discuss, complete) of the online collaboration system based on wiki-based system or open source project, and then we find the challenges in each online collaboration process, and propose the effective strategy to overcome these challenges with reference cases including Wikipedia, OSS project, etc.

Abstract

Recently, the importance of quality control on the online collaboration system is increasing, since it is realized that many participants do not guarantee the quality of online collaboration’s output anymore. Hence in this paper, we propose the framework of quality control in order to assure the quality of output from online collaboration system. The proposed framework provides the solution strategies to overcome the challenges of current collaboration systems. To do that, first of all we define the basic process (create, initiate, discuss, complete) of the online collaboration system based on wiki-based system or open source project, and then we find the challenges in each online collaboration process, and propose the effective strategy to overcome these challenges with reference cases including Wikipedia, OSS project, etc.

참고문헌 (9)

  1. Benkler, Y, "Coases Penguin, or, Linux and Nature of the Firm", The Yale Law Journal, 12(3) (2002)
  2. Besiki Stvilia, "Information quality work organization in Wikipedia", JASIST, 59(6), pp.983~1001 (2008)
  3. Dirk Riehle, "How and Why Wikipedia Works : An Interview with Angela Beesley, Elisabeth Bauer, and Kizu Naoko", ~ (2006)
  4. Fernanda, B, "The Hidden Order of Wikipedia", ~ (2007)
  5. Giovanni, L. Ciampaglia, "Notes on Wikipedia", ~
  6. Jitesh, H. Panchal, "PRODUCT REALIZATION IN THE AGE OF MASS COLLABORATION", ASME 2008 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference (2008)
  7. Ostrom,E, "Governing the Commons:The Evolution of Institutions for Collective Action" (1990), Cambridge University Press
  8. Ostrom,E, "Collective Action and the Evolution of Social Norms", Journal of Economic Perspectives, 14(3), pp.137~158 (2000)

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