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지식경영시스템 품질 영향 요인 분석: 기술 및 과업 특성 관점에서

Analysis of the Influencing Factors on KMS Quality:From the Perspective of Technology and Task Characteristics

최수영|이희석|봉동원
한국지식경영학회 (The Knowledge Management Society of Korea)|2007.12|지식경영연구 (Knowledge Management Research)|제8권 제2호|pp. 34-55|DOI 10.15813/kmr.2007.8.2.003

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키워드

Knowledge Management SystemsTask Technology Fit ModelKMS Quality
주제분류경영학

초록

Since the introduction of knowledge management systems, many studies have attempted to analyze its performance and identify the success factors. However, few studies have investigated the relationship between KMS technology characteristics and its quality. This paper attempts to categorize KMS technology functions into socialization, externalization, combination and internalization and then find the relationship between these functions and KMS quality. It also attempts to investigate the moderating effect of task characteristics in this relationship. Our research frame is derived from the well known task-technology fit model and the related KMS performance studies. A survey was conducted from 157 KMS users. It is found that both externalization and combination are important for KMS quality and this quality influences the KMS performance. Furthermore, it is confirmed that the task characteristics can moderate between the KMS technology and its quality.

Abstract

Since the introduction of knowledge management systems, many studies have attempted to analyze its performance and identify the success factors. However, few studies have investigated the relationship between KMS technology characteristics and its quality. This paper attempts to categorize KMS technology functions into socialization, externalization, combination and internalization and then find the relationship between these functions and KMS quality. It also attempts to investigate the moderating effect of task characteristics in this relationship. Our research frame is derived from the well known task-technology fit model and the related KMS performance studies. A survey was conducted from 157 KMS users. It is found that both externalization and combination are important for KMS quality and this quality influences the KMS performance. Furthermore, it is confirmed that the task characteristics can moderate between the KMS technology and its quality.

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