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ISO 9001:2015 개정규격 전환에 따른 제조업체의 대응 방안

Counterplan of Manufacturers in Accordance with ISO 9001:2015 Revision Conversion

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주제분류산업공학

초록

The ISO (International Organization for Standardization) 9000 QMS (Quality Management System) standards specify requirements that need to demonstrate an organization’s ability to consistently provide products or services. Korean companies have been implementing ISO 9000 QMS to compete in global markets. ISO 9000 QMS standards have been revised in 1994, 2000, 2008, and 2015 since the first release in 1987. The key change in ISO 9001:2015 is focused on risk-based thinking. It means that risk inherent within an organization is early identified and proactively controlled by use of all aspects of QMS rather than taking preventive actions. In this article we did literature review mainly on empirical study related to motivation and operation performance of ISO 9000 implementation. We present the necessity of changeover, features of new version, and comparison between new and old version. In order to see how well organizations can implement the new ISO 9001:2015 we focus on manufacturing companies that are going to convert to ISO 9001:2015 registration. We collect their key characteristics such as yearly sales, the number of MPI (Management Performance Indicators), the number of KPI (Key Performance Indicators), the number of quality control engineers, quality control engineer work experience, and the degree of adaptiveness between new ISO 9001:2015 QMS and QMS currently operating in manufacturing companies. Especially the degree of adaptiveness is analyzed by correlation analysis, regression analysis, ANOVA, and t-tests to discover the relationships among their characteristics. We found out that the degree of adaptiveness is linearly related to quality control engineer work experience and the number of MPI and KPI that is practically utilized in manufacturing companies. We summarize the implications discovered to help manufacturing industry convert to ISO 9001:2015 registration.

Abstract

The ISO (International Organization for Standardization) 9000 QMS (Quality Management System) standards specify requirements that need to demonstrate an organization’s ability to consistently provide products or services. Korean companies have been implementing ISO 9000 QMS to compete in global markets. ISO 9000 QMS standards have been revised in 1994, 2000, 2008, and 2015 since the first release in 1987. The key change in ISO 9001:2015 is focused on risk-based thinking. It means that risk inherent within an organization is early identified and proactively controlled by use of all aspects of QMS rather than taking preventive actions. In this article we did literature review mainly on empirical study related to motivation and operation performance of ISO 9000 implementation. We present the necessity of changeover, features of new version, and comparison between new and old version. In order to see how well organizations can implement the new ISO 9001:2015 we focus on manufacturing companies that are going to convert to ISO 9001:2015 registration. We collect their key characteristics such as yearly sales, the number of MPI (Management Performance Indicators), the number of KPI (Key Performance Indicators), the number of quality control engineers, quality control engineer work experience, and the degree of adaptiveness between new ISO 9001:2015 QMS and QMS currently operating in manufacturing companies. Especially the degree of adaptiveness is analyzed by correlation analysis, regression analysis, ANOVA, and t-tests to discover the relationships among their characteristics. We found out that the degree of adaptiveness is linearly related to quality control engineer work experience and the number of MPI and KPI that is practically utilized in manufacturing companies. We summarize the implications discovered to help manufacturing industry convert to ISO 9001:2015 registration.

참고문헌 (18)

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  5. ISO, "International Standards Organization ISO 9001-Quality Management System Standards", ISO publications, ~ (2000)
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  8. 박동준, "ISO 9001:2008 사후관리심사의 실증적 연구: 조선업 협력업체를 중심으로", 한국경영공학회지, 16(3), pp.145~158 (2011), 한국경영공학회
  9. 박동준, "기계금속 제조업체의 ISO 9001:2000 품질경영시스템 운용분석", 산업공학(IE interfaces), 17(3), pp.10~10 (2004), 대한산업공학회
  10. 박동준, "조선기자재 관련 기계금속업체의 품질 · 환경경영시스템 평가: 인증심사결과 사례연구", 품질경영학회지, 37(2), pp.12~21 (2009), 한국품질경영학회
  11. Park, D. J., "Analysis of Quality Management Practices in Steel Outfit Firms of Korean Shipbuilding Industry", Journal of the Korean Society for Quality Management, 28(4), pp.106~118 (2000)
  12. Park, D. J., "Business values of ISO 9000:2000 to Korean shipbuilding machinery manufacturing enterprises", International Journal of Quality and Reliability Management, 24(1), pp.32~48 (2007)
  13. 박동준, "ISO 9000 품질경영시스템 관련 연구동향 및 향후주제:문헌연구", 품질경영학회지, 35(3), pp.1~20 (2007), 한국품질경영학회
  14. Psomas, E. L., "The impact of ISO 9001 effectiveness on the performance of service companies", Managing Service Quality, 23(2), pp.149~164 (2013)
  15. Russell, S., "ISO 9000:2000 and the EFQM excellence model : competition or co-operation?", Total Quality Management, 11(4-6), pp.657~665 (2000)
  16. Sampaio, P., "ISO 9001certification research : questions, answers and approaches", International Journal of Quality and Reliability Management, 26(1), pp.38~58 (2009)
  17. Tsim, Y. C., "An adaptation to ISO 9001:2000 for certified organizations", Managerial Auditing Journal, 17(5), pp.19~23 (2002)
  18. Van der Wiele, T., "Perceptions about the ISO9000(2000) quality system standard revision and its value : The Dutch experience", International Journal of Quality and Reliability Management, 22(2), pp.101~119 (2005)

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