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헤어디자이너의 감정노동이 소진에 미치는 영향

Effects of Burn-out on the Emotional Labor of Hair Designer

하경연|이지영
한국패션비즈니스학회|2012.09|패션 비즈니스 (Journal of Fashion Business)|제16권 제4호|pp. 186-199

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참고문헌

키워드

hair designer(헤어디자이너)Emotional Labor(감정노동)burn-out(소진)job-stress(직무스트레스)
주제분류생활과학

초록

Most of employees in service area frequently and strongly experience job-stress caused by emotional labour than in general. This job-stress is supposed to incur employees' burn-out, which burn-out brings a lower service quality in various aspects of physical and spiritual hospitality. The purpose of this study is to identify the impacts of burn-out on emotional labour of hair designer, with 155 primary data from a sample of 200 employees of hair shop in Seoul and Gyeongnam area. The reliability and validity of the collected data were checked through the calculation of Cronbach's α and factor analysis. The empirical research made by regression analysis confirms that emotional labour significantly has a negative effect on burn-out of hair designer. Therefore, hypothesis presented to mediate the effect of burn-out on emotional labour of hair designer was supported in positive. Hopefully, this study contributes to hair business shops for setting up a management strategy on effective job-satisfaction of hair designer.

Abstract

Most of employees in service area frequently and strongly experience job-stress caused by emotional labour than in general. This job-stress is supposed to incur employees' burn-out, which burn-out brings a lower service quality in various aspects of physical and spiritual hospitality. The purpose of this study is to identify the impacts of burn-out on emotional labour of hair designer, with 155 primary data from a sample of 200 employees of hair shop in Seoul and Gyeongnam area. The reliability and validity of the collected data were checked through the calculation of Cronbach's α and factor analysis. The empirical research made by regression analysis confirms that emotional labour significantly has a negative effect on burn-out of hair designer. Therefore, hypothesis presented to mediate the effect of burn-out on emotional labour of hair designer was supported in positive. Hopefully, this study contributes to hair business shops for setting up a management strategy on effective job-satisfaction of hair designer.

참고문헌 (47)

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헤어디자이너의 감정노동이 이직의도에 미치는 영향 - 직무스트레스의 매개효과 중심으로이영아한국인체미용예술학회 · 한국인체미용예술학회지2021 · 제22권 제4호미용실 디자이너의 자기효능감이 감정소진과 이직의도에 미치는 영향안채리대한미용학회 · 대한미용학회지2022 · 제18권 제1호미용 서비스 종사자의 감정노동유형이 직무만족에 미치는 영향- 심리적 소진의 매개 효과 -김윤, 이연희한국인체미용예술학회 · 한국인체미용예술학회지2017 · 제18권 제1호인구통계학적 특성에 따른 헤어 미용사들의 감정노동과 이직의도의 평균차이에 관한 연구전선복, 전정애한국인체미용예술학회 · 한국인체미용예술학회지2019 · 제20권 제1호헤어미용인의 감정노동과 직무만족도의 비교 : 브랜드헤어숍과 일반헤어숍의 중심으로노인선한국인체미용예술학회 · 한국인체미용예술학회지2024 · 제25권 제4호미용업 종사자의 감정노동이 직무스트레스에 미치는영향에 관한 연구조정화, 최서연, 황혜주한국화장품미용학회 · 한국화장품미용학회지2017 · 제7권 제2호

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