헤어미용인의 감정노동과 직무만족도의 비교 : 브랜드헤어숍과 일반헤어숍의 중심으로
Comparison of Emotional Labor and Job Satisfaction among Hairstylists: Focusing on chain hair salons and standard hair salons
1
조회
0
다운로드
0
인용
0
참고문헌
키워드
초록
This study aimed to compare emotional labor and job satisfaction among hairstylists. To accomplish this, a questionnaire survey was conducted with hairdressers from both chain and independent beauty salons in Seoul and Gyeonggi-do between June 1 and June 30, 2024. A total of 563 completed surveys were used for the final analysis. The collected data were analyzed using descriptive statistics, cross-tabulation analysis (χ²), independent samples t-test, Pearson correlation analysis, and Cronbach’s alpha, with SPSS 20. All tests were conducted at a 5% significance level. For hairstylists at chain salons, the average (± standard deviation) emotional labor and job satisfaction scores were 3.80 (± 0.517) and 3.25 (± 0.603) respectively. For those at standard hair salons, the scores were 3.62 (± 0.409) and 3.15 (± 0.567) each. The emotional labor and job satisfaction levels at branded salons were higher than those at non-branded salons with statistical significance. Although there was a significant correlation between emotional labor and job satisfaction, the degree of correlation was very low (r=.122)(p<.05). There were no significant differences in emotional labor and job satisfaction based on gender, marital status, or education level. However, emotional labor scores showed a significant difference based on age (F = 3.272, p = .021). Emotional labor was lower for individuals in their 50s compared to those in their 20s, 30s, and 40s. Significant differences in emotional labor were observed based on job position, workplace size, and working hours. Job satisfaction, on the other hand, showed significant differences based on job position, years of service, and salary.
Abstract
This study aimed to compare emotional labor and job satisfaction among hairstylists. To accomplish this, a questionnaire survey was conducted with hairdressers from both chain and independent beauty salons in Seoul and Gyeonggi-do between June 1 and June 30, 2024. A total of 563 completed surveys were used for the final analysis. The collected data were analyzed using descriptive statistics, cross-tabulation analysis (χ²), independent samples t-test, Pearson correlation analysis, and Cronbach’s alpha, with SPSS 20. All tests were conducted at a 5% significance level. For hairstylists at chain salons, the average (± standard deviation) emotional labor and job satisfaction scores were 3.80 (± 0.517) and 3.25 (± 0.603) respectively. For those at standard hair salons, the scores were 3.62 (± 0.409) and 3.15 (± 0.567) each. The emotional labor and job satisfaction levels at branded salons were higher than those at non-branded salons with statistical significance. Although there was a significant correlation between emotional labor and job satisfaction, the degree of correlation was very low (r=.122)(p<.05). There were no significant differences in emotional labor and job satisfaction based on gender, marital status, or education level. However, emotional labor scores showed a significant difference based on age (F = 3.272, p = .021). Emotional labor was lower for individuals in their 50s compared to those in their 20s, 30s, and 40s. Significant differences in emotional labor were observed based on job position, workplace size, and working hours. Job satisfaction, on the other hand, showed significant differences based on job position, years of service, and salary.
참고문헌 (31)
- 이영아, "헤어디자이너의 감정노동이이직의도에 미치는 영향－직무스트레스의 매개효과 중심으로", 한국인체미용예술학회지, 22(4), pp.89~104 (2021)
- 노인선, "헤어디자이너의 감정노동과 직무만족도의 비교－프랜차이즈 헤어숍과 일반헤어숍 중심으로", 석사, pp.2017
- 김현주, "뷰티산업 프랜차이즈의 내부마케팅이 직무만족, 직무몰입 및 직무성과에 미치는 영향 연구－피부미용서비스 종사자 중심으로", 한국인체미용예술학회지, 22(4), pp.105~121 (2021)
- 신다영, "미용 서비스 종사자의 감정노동과 직무스트레스 간 조직지원인식의 조절효과", 대한미용회지, 13(2), pp.133~139 (2017)
- 한천우, "고객상담사의 감정노동과 직무만족, 이직의도의 관계에서 직무스트레스의 매개효과와 그릿, 사회적 지원의 조절효과", 박사, pp.2021
- 송보라, "공무원의 감정노동이 직무만족 및 조직몰입에 미치는 영향에 관한 연구－LMX의 매개효과를 중심으로", 박사, pp.2022
- 김향미, "직무스트레스에 따른감정노동이 보육교사의 이직의도에 미치는 영향", 전국사회복지연구, 13, pp.1~23 (2019)
- 임정미, "화장품 판매원의 감정노동과직무스트레스가 이직의도에 미치는 영향", 대한미용학회지, 13(3), pp.287~293 (2017)
- 이연희, "미용서비스 종사자의 감정노동유형이 직무만족에 미치는 영향－심리적 소진의 매개효과", 한국인체미용예술학회지, 18(1), pp.219~230 (2017)
- 전정애, "인구통계학적 특성에따른 헤어 미용사들의 감정노동과 이직의도의평균차이에 관한 연구", 한국인체미용예술학회지, 20(1), pp.241~255 (2019)
- 곽기숙, "헤어 미용업 종사자의 직무만족과 직업만족도 및 이직의도와의 상관관계", 석사, pp.2014
- 신병철, "프랜차이즈 헤어살롱"준오헤어"의 심볼내러티브, 브랜드이미지, 고객 감정 반응의 관계", 한국미용학회지, 28(4), pp.666~674 (2022)
- 김아름, "프랜차이즈 헤어살롱 인턴의 교육 만족이 교육 활용에 미치는 영향", 한국미용학회지, 26(3), pp.479~485 (2020)
- 성금주, "저가헤어살롱의 서비스품질이 고객만족도와 재방문에 미치는 영향", 한국미용학회지, 25(5), pp.1086~1092 (2019)
- P. A. Thoits, "The sociology of emotions", Annual Review of Sociology, 15, pp.317~342 (1990)
- 유현경, "메이크업 아티스트의감정노동이 직무만족도에 미치는 영향－직무스트레스의 매개효과를 중심으로", 한국인체미용예술학회지, 19(2), pp.125~136 (2018)
- B. E. Ashforth, "Emotional labor in serviceroles-The influence of identity", Academy of Management Review, 18(1), pp.88~115 (1993)
- J. A. M orris, "Managing Emotions In The Work place", Journal of Managerial Issues, 9(3), pp.257~294 (1997)
- 김복미, "사회복지 법인시설 종사자의 감정노동이 이직에 미치는 직무스트레스의 영향", 한국비전연구, 1(1), pp.1~52 (2020)
- A. H. Maslow, "Motivation and personality" (1970), Harper & Row
- 임순자, "헤어미용종사자의 셀프리더십, 임파워먼트, 자기효능감, 직무성과 간의구조적 관계", 박사, pp.2021
- E. A. Locke, "Handbook of Industrial and Organizational Psychology", pp.1302~1312 (1976), Rand Mc Nally
- 김재곤, "여행사 종사원의 근무환경이직무만족과 직무성과에 미치는 영향", 관광연구저널, 33(7) (2019)
- 이제웅, "호텔 조직 커뮤니케이션과 직무스트레스가 직무만족에 미치는 영향에 관한연구", 석사, pp.2007
- J. A. Morris, "The Dimension, Antecedents and Consequence of Emotional Labor", Academy of Management Reuiew, 21(4), pp.986~1010 (1996)
- 김민주, "감정노동의 결과에 대한 한국과 미국간의 비교 연구 호텔종업의 감노동과직무스트레스의 관계를 중심으로", 호텔경영학연구, 15(1), pp.35~57 (2006)
- A. H. Maslow, "Motivation and Personality" (1954), Harper & Row Pob
- 이영면, "요인별 직무만족 측정도구의 개요와 활용방안", 인적자원관리연구, 15(4), pp.147~185 (2008)
- H. C. Smith, "Psychology of industrial behavior" (1955), McGraw-Hill
- D. A. Shugar, "Professional satisfaction among California general dentists", J. Dent. Education, 54(11), pp.661~668 (1990)
- 이찬희, "교사의 감정노동에 대한 인식 및 직무만족관의 상관관계 연구－인천광역시중등교사를 중심으로", 석사, pp.2017