고령자의 만성질환 관리를 위한 헬스케어 컨시어지 서비스디자인

Abstract

Chronic diseases can be prevented by improving lifestyle, but the incidence rate continues to increase. The government and companies are also conducting various health care programs, but it is complicated and difficult for the elderly to manage their health through applications. In order to solve these problems, this study investigates service cases that help improve the quality of life and health care of the elderly. In addition, the health care service UX area and the health care quality of life area are divided into the health care service UX area and the health care quality area through current status analysis and desk research to derive the needs and implications of the elderly. Set up Persona and customer journey maps to present customized services for the elderly, such as improving eating habits, introducing customized diets, exercise methods, and easy-to-use methods for speech and voice. It also proposes an interface of a mobile app that can manage health by itself reflecting the characteristics of the elderly. For the successful implementation of healthcare concierge service design, it is necessary to create an environment that can be prevented and managed by pursuing continuous improvement, and it suggests the need to implement services through user-centered design and collaboration. This study proposes a healthcare concierge service design for effective and continuous prevention and management of chronic diseases, and expects useful and continuous prevention and management of chronic diseases by users.