TQM 활동이 제품품질, 지원품질, 서비스품질을 통해 기업성과에 미치는 영향

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참고문헌 (81)

1. 김선원, "고객충성도 제고를 위한 기술서비스 전략 도출: 철강산업 사례", 한국생산관리학회지, 21(2), pp.177~195 (2010), 한국생산관리학회
2. 김진한, "공급사와 고객사 협력의 성공요인과 조직문화의 역할: 철강산업의 기술서비스를 중심으로", 한국생산관리학회지, 17(4), pp.3~46 (2006), 한국생산관리학회
3. 노재용, "국방품질경영시스템이 기업성과에 미치는 영향에 관한 실증적 연구", 품질경영학회지, 39(3), pp.444~460 (2011), 한국품질경영학회
4. 송정수, "상사신뢰와 심리적 임파워먼트가 조직몰입, 서비스품질 및 경영성과에 미치는 영향", 서비스경영학회지, 9(4), pp.35~60 (2008), 한국서비스경영학회
5. 안봉근, "병원 품질경영 관행이 정서적 공약 및 품질성과에 미치는 영향", 한국생산관리학회지, 21(3), pp.287~304 (2010), 한국생산관리학회
6. 오석영, "기업역량으로서의 조직학습 - 품질경영활동과 기업성과간의 매개적 역할을 중심으로", 품질경영학회지, 38(1), pp.20~33 (2010), 한국품질경영학회
7. 정승환, "TQM이 서비스 품질에 미치는 영향에 관한 연구", 한국생산관리학회지, 13(3), pp.4~94 (2003), 한국생산관리학회
8. 조윤희, "산업재 시장에서 고객가치와 신뢰가 거래성과에 미치는 영향에 관한 연구 : 브랜드 자산의 중요성을 중심으로", 박사, pp.2009
9. 차정현, "경영품질 요인과 기업성과 간 상관관계에 관한 연구", 한국생산관리학회지, 19(1), pp.105~124 (2008), 한국생산관리학회
10. 차주항, "교육서비스 품질개선을 위한 TQM 전략 연구", 서비스경영학회지, 12(1), pp.279~305 (2011), 한국서비스경영학회
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