ISO 9001:2008 요구사항 실행이 TQM과 재무성과에 미치는 영향
Effects of ISO 9001:2008 Requirement Execution and TQM on Financial Performance
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초록
It is well known that ISO 9001 and TQM have significant effects on business success. We analyzed the effects of ISO 9001requirements and TQM on financial performance with structural equation modeling. Hypotheses are proposed and tested based on existing beliefs, proposition and prior research concerning quality. Survey data were collected from 291 manufacturing companies with ISO 9001 certifications. The data show that ISO 9001:2008 requirements have significant positive direct effects on TQM practices, but do not have positive direct effects on financial performance. As expected, TQM has significant positive direct effects on financial performance. One of the important results is that efforts to meet ISO 9001:2008 requirements enhance TQM practices which, in turn, helps to improve financial performance. Findings in this study support the claims that ISO 9001:2008would be a good step toward total quality management and is a meaningful component of TQM.
Abstract
It is well known that ISO 9001 and TQM have significant effects on business success. We analyzed the effects of ISO 9001requirements and TQM on financial performance with structural equation modeling. Hypotheses are proposed and tested based on existing beliefs, proposition and prior research concerning quality. Survey data were collected from 291 manufacturing companies with ISO 9001 certifications. The data show that ISO 9001:2008 requirements have significant positive direct effects on TQM practices, but do not have positive direct effects on financial performance. As expected, TQM has significant positive direct effects on financial performance. One of the important results is that efforts to meet ISO 9001:2008 requirements enhance TQM practices which, in turn, helps to improve financial performance. Findings in this study support the claims that ISO 9001:2008would be a good step toward total quality management and is a meaningful component of TQM.
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